Apprentice Technical Support Specialist

2 weeks ago

London, United Kingdom HelpDesk Heroes Full time

**Level 3 Information Communications Technician**:
**Company: HelpDesk Heroes**

**Full Address: 1 Long Lane, London, SE1 4PG.**

**Weekly Hours Worked: Monday to Friday 9:00am 5:00pm.**

**Salary: £16,000 - £23,000 dependent on experience.**

**About the company**:
HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with a Technical Support Specialist. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors.

**Brief job description**:
Estio Training have an exciting new opportunity for a Technical Support Apprentice with HelpDesk Heroes an IT Support Company based in Central London.

**Your duties and responsibilities in this role will consist of**:

- 1st Line IT Support and escalation.
- Tracking and routing problems and requests.
- Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux.
- Assisting our remote specialists with hands-on tasks for local networks.
- Assisting with project planning and delivery.
- Assisting with new client acquisition and on-boarding.

**Qualifications**:

- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

**Skills Required**:

- Good knowledge of technical IT.
- Experience with troubleshooting and resolving technical issues.
- Knowledge of setting up IT telephony equipment, including peripherals.
- Ability to communicate clearly and effectively with customers.
- Comfortable with all forms of communication verbal/written/face-to-face.

**Personal qualities**:

- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards.
- Clear and strong on the phone.
- Hard working.
- Driven/hungry to succeed.
- Must demonstrate a ‘can do attitude’.
- Quick/keen learner who is committed to both work and learning.
- Reliable/honest.
- Good team player.

**Future prospects**:
The role offers long term security and the opportunity to progress into a permanent position.

**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.

  • IT Technical Support Specialist

    1 week ago

    London, United Kingdom Energy Jobline ZR Full time

    Job Description IT Technical Support Specialist - London/Hybrid - Permanent - £35,000 to 40,000 per annum **3 days in the office 2 day from home** A fantastic opportunity has arisen for a IT Technical Support Specialist to join our London based global law firm on a permanent basis. Provide desk-side technical support including troubleshooting hardware...

  • IT Technical Support Apprentice

    2 weeks ago

    London, United Kingdom Inspiremyfuture Full time

    Overview: Our Client has a fantastic opportunity to start your career within IT. You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider. Main responsibilities: [This role will involve the following:] Assisting clients on their busy helpdesk working through...

  • Business Admin Apprentice

    19 hours ago

    London, United Kingdom London South Bank Technical College Full time

    **Business Admin Apprentice** **Job description** **The Role** London South Bank Technical College has ambitious plans to grow and strengthen its Apprenticeship offer, delivering industry responsive courses to local businesses and local people and beyond. With a brand-new campus, the College is aiming to be a leading provider of apprenticeship across our...

  • IT Technical Support Apprenticeship

    2 days ago

    London, United Kingdom Intequal Full time

    **Vacancy Overview**: Working on our busy service, as an apprentice you be part of the IT support team responding to IT incidents via our ticketing system for our end users. These can relate to both software and hardware issues covering OS's, Cloud technologies and Networking. **Working Week**: Monday to Friday. 830-1730. **Detailed Job Description**: No...

  • Apprentice Technical Operations Co Ordinator

    20 hours ago

    London, United Kingdom ITP Full time

    Apprentice Technical Operations Co Ordinator **The Opportunity** Our client is recruiting for an **Apprentice Technical Operations Co Ordinator** to join their team in **London EC2M.** The **Level 3 Digital Support Technician Apprenticeship** programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly...

  • IT Support Network Apprentice

    2 weeks ago

    London, United Kingdom QA Ltd Full time

    **Who you’ll be working for**: Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Our visionis of a society in which justice is understood as a process of restoration...

  • Technical Support Specialist

    Found in: Talent UK 2A C2 - 2 days ago

    London, United Kingdom Swap Full time

    About Swap:Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield.About the Role:We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a remote...

  • Technical Support Specialist

    2 days ago

    London, United Kingdom Swap Full time

    About Swap: Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield. About the Role: We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a...

  • Technical Support Specialist

    Found in: Jooble UK C2 - 2 days ago

    London, United Kingdom Swap Full time

    About Swap: Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield. About the Role: We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a...

  • Technical Ads Support Specialist

    2 weeks ago

    London, United Kingdom HY Legal and Services Ltd Full time

    Job Description We are an outsourcing company that has clients in Europe, USA and Asia. We are seeking a Technical Ads Support Specialist to work in one of our valued client offices in London, United Kingdom. Our client is a social media video content platform for creating and sharing short lip-sync, comedy, and talent videos and with offices in most...

  • Technical Support Specialist

    Found in: Whatjobs ES C2 - 2 days ago

    London Area, United Kingdom Swap Full time

    About Swap: Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield. About the Role: We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a...

  • Technical Product Support Specialist

    2 days ago

    London, United Kingdom Helvar Ltd Full time

    **Technical Product Support Specialist** - "People are our greatest asset" - Adel Hattab, Helvar CEO._ **Are you looking for a Nordic working culture in the UK? or the opportunity to work with teams developing SMART sustainable products with a focus on the wellbeing of people? Then Helvar could be for you!** **Location**: Hawley Mill, Hawley Rd, Sutton at...

  • Technical Customer Support Specialist

    2 weeks ago

    London, United Kingdom SLAM Full time

    As a Technical Customer Support Specialist, you will act as the first tier of technical support for our clients. The Technical Customer Support Specialist will support customers encountering problems using Vidmob’s platform, offering technical support, answering questions about our products, and escalating support tickets as needed. Clear, concise, and...

  • Building Insulation Specialist

    Found in: Jooble UK C2 - 2 days ago

    London, United Kingdom ETS Technical Selection Full time

    Building Insulation Specialist - Technical Inspector (EWI, Cavity Wall & Loft Insulation)- Home-based in UK South or Midlands A new vacancy for a Building Insulation Specialist - Technical Inspector with leading provider of auditing & inspection services for the Construction industry. Home-based in the UK South or Midlands region, the Building Insulation...

  • Building Insulation Specialist

    2 days ago

    London, United Kingdom ETS Technical Selection Full time

    Building Insulation Specialist - Technical Inspector (EWI, Cavity Wall & Loft Insulation)- Home-based in UK South or Midlands A new vacancy for a Building Insulation Specialist - Technical Inspector with leading provider of auditing & inspection services for the Construction industry. Home-based in the UK South or Midlands region, the Building Insulation...

  • Technical Support Specialist

    Found in: Appcast UK C2 - 2 days ago

    London Area, United Kingdom Swap Full time

    About Swap:Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield.About the Role:We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a remote...

  • Technical Support Specialist

    Found in: Appcast UK C C2 - 7 hours ago

    London Area, United Kingdom Swap Full time

    About Swap:Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield.About the Role:We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a remote...

  • Technical Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    London Area, United Kingdom Swap Full time

    About Swap:Say hello to The Commerce OS.We are a global, small, and vibrant team with ideas for making life easier for our e-commerce clients. We are backed by amazing angels from Wayflyer, Zalando, Klayvio, Pleo, and Brookfield.About the Role:We are seeking a dedicated and adaptable Technical Support Specialist to join our dynamic team. This is a remote...

  • Warehouse Assistant

    2 days ago

    London, United Kingdom Assistive Solutions Full time

    **Job Title**: Warehouse, Deployment & Orders Technician **Location**:Dunn Street, London **Salary**:Starting salary £20,000 per annum, increasing to £25,000 per annum after relevant training and experience within the role. **Job Type**:Permanent, Full Time Assistive Solutions is a Social Enterprise that works for disabled people. We provide specialist...

  • German speaking Technical Support Specialist

    2 weeks ago

    London, United Kingdom The Language Business Ltd Full time

    Job Description German speaking Technical Support Specialist Excellent opportunity for a German speaking Technical Support Specialist to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat. Location Hybrid. Office location is SW London (3 days a week,Tuesdays,...