IT Technical Support Apprenticeship

2 weeks ago


London, United Kingdom Intequal Full time

**Vacancy Overview**:
Working on our busy service, as an apprentice you be part of the IT support team responding to IT incidents via our ticketing system for our end users. These can relate to both software and hardware issues covering OS's, Cloud technologies and Networking.

**Working Week**:
Monday to Friday. 830-1730.

**Detailed Job Description**:
No two days are the same on our busy service. This apprentice role offers variety across a range of technologies and you will form an important part of our service desk team giving IT support to our end users.
Via our in-house ticketing and triage system, you will respond to IT incidents both remotely and in-person. These incidents could be related to cloud services, networking or general hardware issues.
We operate a range of technologies across the IT estate including Active Directory, Azure, Exchange, Cisco and Damesware. As an apprentice you will receive training in all these areas to increase your knowledge base and ability to resolve technical issues.As a business we run Windows 11 as our OS.
You will also have the opportunity to carry out software testing, fluke testing and cable testing as part of your development strategy.

**Skills Required**:
You should be able to demonstrate your interest in IT as an IT hobbyist, this could be building custom PCs for instance or running a server at home to host patforms.

**Personal Qualities**:

- IT literate.
- Genuine interest in a career in IT.
- Strong character.
- Can work both on own and as a team.
- Flexible.
- Eager to learn.
- Comfortable working in a diverse environment.



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