Desktop Support

1 month ago

London, United Kingdom Newham College Full time

Opportunity information

Salary £22431 per year
Duration 18 months
Advert closing date 31/03/2023

Description

Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.
- Serve as a point of contact for customers seeking technical assistance using the helpdesk system.
- Respond to ICT Support requests in a timely fashion to ensure minimum disruption to Teaching and Learning at all times.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions. This may be in person at all of Newham’s venues or via remote connection.
- To adopt a proactive approach and responsibility in providing ICT support, advice and one to one training to staff, students, and junior team members.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel.
- To install, maintain, upgrade, and repair a wide range of ICT equipment.
- Record events and problems and their resolution in logs using the helpdesk.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- To work supporting our partner sites to provide occasional off-site technical support.
- To maintain an inventory of computer hardware and software including licences.
- Repairing and replacing equipment as necessary.
- Possibly training more junior staff members.
- Record accurately and prioritise support requests, outcomes and time taken in the Helpdesk software.
- To assist in providing a purposeful, effective, and supportive environment for learning.
- To support the promotion of positive relationships to internal and external customers.
- To have a flexible approach to working hours, always ensuring the needs of the college are met.
- To work within college policies and procedures.
- To be aware of confidential nature of issues within the college.

Entry requirements

Training to be provided
- Level 3 Information Communication Technician Standard
- Behaviour, Skills and Knowledge
- This apprenticeship is delivered as a day release

Things to consider

Ideally should have a Level 2 Qualification in IT

Skills required

Array

Future prospects

Full time position and progression within the company.

Hours per week 40
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)

London, London, England, E6 6ER

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