Helpdesk Administrator

2 weeks ago


London, United Kingdom Atalian Servest Full time

**Reference: TS-HDA-LON-2408/RP**

**Job Title: Helpdesk Administrator**

**Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday - rotate between shifts of 08:00 - 16:30, 08:30 - 17:00 - 37.5hr per week**

**Location: Central London**

**Would you be interested to join a leading **facilities management **company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Helpdesk Administrator to join our passionate and driven team in Central London

**Your primary responsibilities will include**:

- Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks.
- Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
- Helpdesk cover to meet clients’ needs.
- Inbound and outbound calls
- Providing Administrative support to the Helpdesk Team.
- Dealing with subcontractors
- Raising quotes and Purchase orders
- Chasing jobs for completion
- Assuring all jobs are at the correct status

**About You**:

- Strong Customer service skills.
- Proven administration experience
- Experience working with the CAFM system is advantageous.
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.

**Benefits**:

- Access to Wagestream - a financial wellbeing tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**How to apply?**

** STRICTLY NO AGENCIES



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