Fm Helpdesk Administrator

2 weeks ago


London, United Kingdom Adecco Full time

**Helpdesk Administrator**

£18.18 per hour PAYE

Hybrid working - Office based Wandsworth

3 months - possible extension

0800-1730 Monday to Friday - This will be on a rota of shifts. Shift 1 = 8.00am to 4.00pm and Shift 2 = 9.30am to 5.30pm

**Job Purpose**

Provide high quality customer service and maintain high levels of customer satisfaction by owning, prioritising, allocating and processing the request for FM support from receipt to completion.

Providing the customer with a Task Reference and regular progress updates until the request / Task has been satisfactorily completed and closed. Update the CAFM system to show Task progress and closure.
- Working closely with FM Helpdesk and FM Team(s) to monitor FM service delivery performance and ensure high standards of quality, customer service and customer satisfaction
- Allocate each request with a CAFM HD Task reference and advise the Customer of the unique reference.
- Understand the requirements of each task and allocate to directly employed FM staff and/or integrated FM contractors / supply chain partners.
- Monitor and manage progress of each Task against KPI's including but not limited to Time To Respond (TTR) and Time To Complete (TTC).
- Regularly update Customer on Task progress and completion.
- Assist in preparation of management information and forecasting of FM operational (opex) and capital programme (capex) expenditure against budget.
- Ensure that HD Tasks in the CAFM system are accurately updated in real-time.
- Where Response and/or Completion times are below KPI standard(s) escalate to appropriate FM Management.
- Provide regular management information reporting to FM Performance Manager.
- Ensure that all holiday and sickness absence is covered by suitably trained and competent staff.
- Regularly monitor and measure Customer satisfaction levels by conducting pulse surveys of Customers who have used the FM Helpdesk function.
- Support general FM administration duties as and when required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans



  • London, United Kingdom PSR Solutions Full time

    FM Helpdesk and Performance Manager. £38,000 - £42,000 + benefits. Temporary to Permanent London We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract. Working for this exceptional Facilities Management service provider you will have direct...

  • Helpdesk Administrator

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - Cannon Street, London - £35k per annum CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Details:Monday to Friday 8:00am to 17:00pm Hybrid role Key...

  • Helpdesk Administrator

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in NW10 London. The successful...


  • London, United Kingdom Pareto FM Full time

    Contract Helpdesk Manager Location : Site based – with flexibility Salary: £35k DOE Hours: 40 hours a week Role Type : Permanent Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis. Responsibilities to include but not limited to: Implementing and managing the eLogs CAFM system across a high profile...


  • London, United Kingdom PSR Solutions Full time

    **Facilities Management Administrator / Helpdesk Administrator** **Permanent** **£25,000** **3 days Heathrow, 2 days Westminster (travel covered).** Do you have Administration experience? Do you have experience of supporting a Facilities Management team? Then please apply... We have a busy Facilities Management department that need a strong...


  • London, United Kingdom Mitie Full time

    **Job description**: Company name: Mitie Care & Custody **Job Title**: Helpdesk Coordinator **Reporting to**: Senior Facilities Manager **Our values and behaviours**: An individual's belief in our values and behaviors is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind. **Main...


  • London, United Kingdom Skillfinder International Full time

    **Administrative Assistant** **Admin and Support Services** **Location**:London **Duration**:6-months **Role/Responsibilities**: - FM Services - Oversight of WPS Helpdesk - monitoring both reactive work orders and pre-planned maintenance work orders and ensuring KPI’s and SLAs are being met by on-site vendors. - Producing metrics and reporting on a...

  • Helpdesk Admin

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - City of London - £30k per annum CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Hours of Work / Details:Monday to Friday 8:00am to 17:00pm Hybrid role Key...


  • London, United Kingdom Bouygues Energies & Services UK Full time

    **Helpdesk Administrator**: Bouygues Energies & Services Solutions - Home working Bouygues Energies and Services currently has an exciting opportunity for a Helpdesk Administrator to join our Greater London Mobile Maintenance Engineering team. The mobile team in London supports reactive and PPM maintenance activities across all the sites we currently...


  • London, United Kingdom BOUYGUES Full time

    Bouygues Energies and Services is a global contractor which currently has an exciting opportunity for an experienced Helpdesk and Reception Administrator to work within our Facilities team at King's College London University based in Waterloo. This is an excellent opportunity for an individual looking to further their career in FM by gaining experience in a...


  • London, United Kingdom 1st Step Solutions Ltd Full time

    Location: London - Sector: Business Support - Job type: Contract - Salary: Negotiable - Contact: SE Recruitment Team - Job ref: 241342_1676453874 - Published: 15 days ago - Expiry date: 2023-03-17 - Startdate: ASAP **Helpdesk Administrator** **5 month Contract** **City of London** 1st Step Solutions are working on behalf of leading UK wide Contractor who...


  • London, United Kingdom 1st Step Solutions Ltd Full time

    Location: London, England - Sector: Business Support - Job type: Contract - Salary: Negotiable - Contact: Jess Chattaway - Job ref: 241342_1673256401 - Published: 37 minutes ago - Expiry date: 2023-02-08 - Startdate: 16/01/2023 - Helpdesk Administrator - Ongoing Contract (Possible temp - Perm) - City of London - 1st Step Solutions are working on behalf of...


  • London, United Kingdom Atalian Servest Full time

    **Reference: TS-HDA-LON-2408/RP** **Job Title: Helpdesk Administrator** **Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday - rotate between shifts of 08:00 - 16:30, 08:30 - 17:00 - 37.5hr per week** **Location: Central London** **Would you be interested to join a leading **facilities management **company with a reputation for...


  • London, United Kingdom Anthony James Consulting Full time

    IT Administrator/Helpdesk - Long Term Contract or Permanent - Full Time - South Kensington - Large Institution - Early Start/Early Finish - Great Benefits Purpose of the IT Administrator/Helpdesk The IT Administrator/Helpdesk will ensure the provision of effective, efficient and professional administration of the Access Control System and ID card...


  • London, United Kingdom Alex Young Recruitment Ltd Full time

    Facilities Helpdesk Administrator My client is currently seeking a facilities helpdesk administrator for their unique building on the Southbank. You will have a proven track record in facilities helpdesk and good communication skills. Sector: Entertainment Duties will include looking after the cafm system for all enquires from the facilities department,...

  • Helpdesk Operative

    2 days ago


    London, United Kingdom CBRE Full time

    Posted- 06-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandThe purpose of the role is: **Key Tasks**: Overseeing and monitoring CMMS systems Work closely with FM and Engineering team to ensure...


  • London, United Kingdom TNA Building Services Ltd Full time

    **Job Title: Helpdesk Administrator** **Location: London, United Kingdom** **Employment Type: Full-Time** **Responsibilities**: - **Customer Interaction**: - Address customer queries and service requests efficiently. - **Job Scheduling**: - Coordinate and schedule maintenance jobs. - Utilize scheduling software for optimal job allocation. -...


  • London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced Facilities Management Helpdesk & Asset Lead to join their team based in the South East London area. **JOB DETAILS** - PAY RATE: £30.26 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: South East London **JOB...

  • Facilities Helpdesk Administrator

    Found in: Talent UK 2A C2 - 2 days ago


    London, United Kingdom Alex Young Recruitment Limited Full time

    Facilities Helpdesk AdministratorMy client is currently seeking a facilities helpdesk administrator for their unique building on the Southbank. You will have a proven track record in facilities helpdesk and good communication skills.Sector: EntertainmentDuties will include looking after the cafm system for all enquires from the facilities department, taking...

  • Helpdesk

    2 days ago


    London, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from RG Resourcing Group, if you are interested in below job profile kindly send your updated resume and let me know your best time to contact you. **Title -** Helpdesk/ Administrator **Start Date -** Immediate **Hours -** 08:00 AM to 05:00 PM **Location-** London **Payrate**:...