Helpdesk Administrator

3 weeks ago

London, United Kingdom Bouygues Energies & Services UK Full time

**Helpdesk Administrator**:
Bouygues Energies & Services Solutions - Home working

Bouygues Energies and Services currently has an exciting opportunity for a Helpdesk Administrator to join our Greater London Mobile Maintenance Engineering team. The mobile team in London supports reactive and PPM maintenance activities across all the sites we currently operate ranging from schools and hospitals to major Government buildings across Greater London and the South East. **Please note this role is full-time home based.**

**Key Activities**:

- Reports to the Operations Manager
- To provide a professional and flexible helpdesk and administration service to the Mobile Division Department, always maintaining confidentiality.
- Supporting the day-to-day operations for the helpdesk, logging work orders on the internal CAFM System, feeding through to all engineers
- Scheduling of all reactive work orders and assigning to all Mobile Solutions Engineers
- To report back to the end user/customer on the progress of jobs they have requested
- To ensure delivery of consistently high standards of customer service, presenting a professional and polite image to all customers
- Working 40 hours per week, from 08:00 to 17:00, Monday to Friday, full-time home working with requirement to attend meetings on site

**Skills & Qualifications**:

- Previous reception or customer service experience within a fast paced environment
- Excellent communication and customer service skills with a commitment to high standards
- Flexible and adaptable, with the ability to work as part of a team
- Good knowledge of MS Office and be a competent IT user
- An organised approach to work and the ability to prioritise tasks
- Ability to work on your own initiative and remain calm under pressure

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**In addition, you’ll benefit from**:
Company shares and pension

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