Helpdesk Administrator

2 months ago


London, United Kingdom OmniRMS For VINCI Full time

**Helpdesk Administrator | Victoria, London |£27,000 - £29,000 | Leading FM Service Provider**

We are currently looking to recruit a Helpdesk Administrator to join a leading Facilities Management Company based in our Victoria office on there transport division.

**Key duties & Responsibilities**
- Taking incoming HD calls and raising tasks on CAFM System ( Maximo )
- Working through the central HD inbox and raising tasks on CAFM System ( Maximo )
- Administering access requests to security sites
- Scheduling reactive and ppm tasks to in house engineering team
- Updating CAFM system with all relevant notes and updates
- Updating the client / requester for all changes in task status
- Ad Hoc admin as and where required
- Daily Jeopardy management and interrogation of all outstanding and open tasks
- Contractor management ensuring our contractors deliver to our agreed SLA and KPI’s
- Key Management - responsible for all key requests

**Hours of Work & Package Information**
- Private Healthcare
- Monday - Friday, 8am - 4:30pm
- 26 days holiday + bank holidays
- Company pension scheme

**Qualifications/Skills**
- Previous experience of working in a similar role in a reactive helpdesk, service desk
- Experience using the Maximo CRM system (desirable)

If you feel like your skills and experience match the requirements for this role, then please apply.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£29,000.00 per year

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday

Work Location: One location



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