Helpdesk Administrator

1 month ago


London, United Kingdom TNA Building Services Ltd Full time

**Job Title: Helpdesk Administrator**

**Location: London, United Kingdom**

**Employment Type: Full-Time**

**Responsibilities**:

- **Customer Interaction**:

- Address customer queries and service requests efficiently.
- **Job Scheduling**:

- Coordinate and schedule maintenance jobs.
- Utilize scheduling software for optimal job allocation.
- **Communication with Engineers**:

- Liaise with field engineers to convey job details.
- Act as a point of contact for engineer queries.
- **Purchase Orders**:

- Generate and raise purchase orders for materials and services.
- Collaborate with procurement for timely supply.
- **Documentation and Record Keeping**:

- Maintain organized records of customer interactions and purchase orders.
- Generate reports for performance analysis.

**Qualifications**:

- Previous experience in a helpdesk or administrative role.
- Excellent communication skills.
- Strong organizational and multitasking abilities.
- Proficient in software and scheduling tools.
- Customer-focused mindset.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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