Helpdesk Coordinator
1 month ago
**Helpdesk Administrator**
**Permanent, Full Time**
**Salary: £28,000 - £30,000**
**Location: Baker Street, London. NW1 5RS (office based Mon-Fri)**
We are recruiting for an experienced Helpdesk Administrator to join our facilities helpdesk on the Transport for London hard FM contract.
They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke systems (Concept & Maximo) and spreadsheets.
- Previous facilities experience
- Previous experience within a helpdesk or phone-based environment
- Previously used Concept/Maximo or similar CAFM system
- Excellent telephone manner and attention to detail
- Proficient IT Skills including MS Office (Outlook, Excel)
- Answering all incoming calls in a timely manner
- Raising enquiries, defects and jobs and assign to maintenance team
- Logging jobs into CAFM system - Concept/Maximo
- Populating and updating spreadsheets
- Liaising with other staff members, including external contractors
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
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