Helpdesk Coordinator
2 weeks ago
**Location**: City of London
**Salary**: £14.00- £14.40 per Hour
**Contract**: Long Term Contract
**Type**: Full Time
**Reference**: sqassx_1699370305
**Posted**: November 7, 2023
Helpdesk administrator - Central London
Start ASAP
Fully office based
Temporary - 1 month contract
Salary upto £14.42 p/h PAYE
8-5pm
I am currently working with a large facilities company in the recruiting of a Helpdesk Administrator to join the team.
We are ideally looking for someone with previous experience in a similar role within FM, who has experience using systems such as dynamics AX or Concept software.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Duties**:
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
Skills required:
- Experience of working within a Service & Maintenance related environment advantageous and/or with dealing with engineers.
- Experience of working in University/Residential Helpdesk environment advantageous
- Communicates with both colleagues and customers in a polite and professional manner
- IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports
- Experience in using and understanding a CAFM system. Experience in using CAFM system Planet is preferrable.
- Ability to work under pressure to achieve required Client + Contract Service Level
- To demonstrate excellent standards of due diligence and initiative when creating/running all reports, to ensure compliance
- Able to prioritise and multi-task, whilst achieving strict deadlines both weekly and monthly.
Start ASAP.
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