Helpdesk Co-ordinator

3 weeks ago


London, United Kingdom Braundton Consulting Limited (Recruitment) Full time

**Helpdesk Co-ordinator**
**Monday - Friday, 8am-5pm**
**London - Full Time Office Based**
**£30k - £32k**

**Our client is looking for a helpdesk co-ordinator to join their amazing team in London**

**The Helpdesk Coordinator plays a crucial role in managing and coordinating the activities of the companies helpdesk. The primary responsibility is to ensure efficient and effective resolution of customer issues and inquiries. The role will consist of liaising with clients and coordinating works to subcontractors of the business.**

**Duties will include but not limited to**:

- Work to an agreed business strategy - given to you and reviewed together with senior management
- Resource allocation -directed to outsourced teams
- Stakeholder communication - being able to attend regular meetings and generate any reporting available from the implemented systems
- Performance reporting and metrics
- Risk Management

System management
- Clik; PPM regime’s, contract specifics, job distribution and allocation of all client works.
- Client specific systems can include but not be limited to Elogbooks
- One Drive

Client Management
- Communicating with a client - understanding the client needs and expectations, the helpdesk coordinator will be the primary contact for clients when addressing enquiries, providing regular updates on job statuses.
- Following a step by step guide set in place by on how to update on job progression, updates and monthly reporting to dedicated clients.

Contract Management
- Mobilisation of a new client or contract - will include an agreed period of time to have captured key issues like compliance, resourcing, finance for which a process and guide is in place that needs to be followed.
- Sub-contractor management - Scope agreed between all parties - contract set up on click - regularities as per PPM’s and date schedule to issue out financing - overlooking each process - managing monthly KPI’s
- Managing monthly KPI’s
- Delivering at a fast and efficient turn-around time all client or business requirements working either within the demand timelines of the client, or the agreed SLA’s
- Requesting and providing estimates to clients

**Experience and qualifications required**:

- Proven experience in a coordination or support role, preferably in an account management or client-facing capacity.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication and interpersonal skills.
- Detail-oriented and committed to delivering high-quality results.
- Proficiency in Microsoft office suite
- **Braundton Consulting is a recruitment agency, working on behalf of a client **_

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

Work Location: In person



  • London, United Kingdom Optim Facilities Full time

    **Overview**: Established in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the...


  • London, United Kingdom Essential Employment Full time

    **Facilities Management Helpdesk & Asset Lead needed in South East London Paying £20.85 per hr ref 1179512** **Full time hours on a temporary basis** - Responsible for leading on the Facilities Management based helpdesk and asset management system - Lead on all helpdesk related matters and to be the prime contact for technical assistance for help desk...

  • Pals Co-ordinator

    4 weeks ago


    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for a highly motivated, reliable and enthusiastic colleague to join us in the Patient Advice & Liaison Service (PALS) at Guy's and St Thomas' as a PALS Co-ordinator. The role will involve working from the Guy's and St Thomas' and the Royal Brompton Hospital sites. The PALS Team is responsible for providing information about Trust services and...


  • London, United Kingdom Cushman & Wakefield Full time

    **Job Title** Front Of House Co-ordinator **Job Description Summary** Cushman and Wakefield are looking for an individual to join their Workplace Management team as a Front of House Coordinator. You will be responsible for ensuring we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers,...


  • London, United Kingdom RICS Full time

    **Vacancy Name **Facilities Co-Ordinator (internally known as Workplace Coordinator) **Country **United Kingdom **Office Location **London **Job Purpose** Run the day-to-day site activities which include co-ordinating the following services: post, cleaning, security, health and safety, inducting new starters, M&E contractors and front of house...


  • London, United Kingdom WWF Full time

    **Job details**: **Job reference** REQ000736 **Date posted** 14/03/2024 **Application closing date** 20/03/2024 **Location** London **Salary** £29,591 **Package** Full-time office-based at Somerset House **Contractual hours** 37.5 **Basis** Full time **Job category/type** Operations Directorate **Operations Co-ordinator, Somerset House...

  • Helpdesk Leader

    1 day ago


    London, United Kingdom Access Appointments Consultancy Limited Remote Work Freelance Full time

    We’re currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; ...


  • London, United Kingdom Integral UK Full time

    **Helpdesk Administrator** **Duties and Responsibilities** - Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system. - Generation and closure of scheduled work orders, on a weekly basis. - Updating in-house systems and external systems - Monitoring quote requests and chasing...

  • Facilities Supervisor

    3 weeks ago


    London, United Kingdom We Recruit Group Ltd Full time

    Client-Side Facilities SupervisorWe are partnering with a Nationwide Storage Group, hiring a Facilities Supervisor to join the FM team, based out of their headquarters in the West End of London.You would be joining a fast growing property business with over 60 storage sites across London and further afield, in addition to flexible offices spaces. Your role...


  • Twickenham, Greater London, United Kingdom smart managed solutions Full time

    Why work for Smart? Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Zone 1 and 2 Travelcard, Life Assurance, 3 days fully paid volunteering days At Smart, we help the worlds smartest companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the...

  • Service Coordinator

    4 weeks ago


    Northolt, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    If you have experience of providing helpdesk support for clients then you may want to consider this position for a Service Co-ordinator Managing the delivery of all service, repairs and maintenance works Ensuring a high level of customer satisfaction and retention at all times Co-ordinating works within agreed times frames and to customer satisfaction ...


  • Northolt, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    If you have experience of providing helpdesk support for clients then you may want to consider this position for a Service Co-ordinator Managing the delivery of all service, repairs and maintenance works Setting up details of works to be completed on computer system and tracking For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram -...

  • Facilities Supervisor

    4 weeks ago


    West End of London, United Kingdom We Recruit Group Ltd Full time

    Client-Side Facilities SupervisorWe are partnering with a Nationwide Storage Group, hiring a Facilities Supervisor to join the FM team, based out of their headquarters in the West End of London.You would be joining a fast growing property business with over 60 storage sites across London and further afield, in addition to flexible offices spaces. Your role...

  • Maintenance Plumber

    4 weeks ago


    London, United Kingdom paretofm Full time

    **Salary**:£35K - £37K **Location**:London **Contract Type**:Permanent **Hours**: 40 hours per week **Responsible to**: _Site Manager_ As the Maintenance Plumber, you will work closely with the Site Manager and Helpdesk Co-ordinator. You will be responsible for the timely and accurate complete of the relevant PPM tasks allocated to you, **Key...


  • London, United Kingdom Heathrow Full time

    Your role will involve: - Developing and maintaining an in-depth knowledge of the communities neighbouring the airport, identifying their key issues, ensuring that our engagement plans take account of their needs and that communities’ feedback is captured and shared internally. - Supporting the operational delivery of the Community Relations Helpdesk,...


  • London, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **£25500pa + OT** **Monday - Friday 8am - 5pm** **25 days holiday + BH** **Flex Benefits - Discounts on gym, mobile & retail** **Job Purpose**: To be the ‘point of contact’ for EMCOR Group UK on a high profile. Contract by receiving calls via the EMCOR Helpdesk and to provide administrative support to the wider...


  • London, United Kingdom CBRE Full time

    Posted- 21-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Summary**: To manage and co-ordinate the activities of the CBRE MAC team, to deliver excellent service across all areas of the moves and...

  • Maintenance Plumber

    5 days ago


    London, United Kingdom Pareto FM Full time

    We established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK. Royal College of Physicians, 11 St Andrews Place, London, NW1 4LE Contract Type : Permanent As the Maintenance multiskilled plumber, you will work closely with the Site Team and Account Manager. Low Usage Water...

  • Site Manager

    4 weeks ago


    London, United Kingdom Rise Technical Recruitment Limited Full time

    Site/ Building Manager Tottenham £35'000 + 36 Hours a week + Long term career stability + Training + Progression + Brilliant pension + Generous holiday package Do you have leadership experience within the field of FM, building management or estate management? Are you looking for a role with responsibility, career stability and progression? As a Site Manager...


  • London, United Kingdom TRG Head Office Full time

    **About us**: We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating over 400 restaurants and pubs including Wagamama, Frankie and Benny's, Chiquito, and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we...