Pals Co-ordinator
1 month ago
We are looking for a highly motivated, reliable and enthusiastic colleague to join us in the Patient Advice & Liaison Service (PALS) at Guy's and St Thomas' as a PALS Co-ordinator. The role will involve working from the Guy's and St Thomas' and the Royal Brompton Hospital sites.
The PALS Team is responsible for providing information about Trust services and helping to resolve problems for patients, their carers and members of the public. The information collected by PALS based on patient’s experiences is utilised to help improve existing Trust services and influence future plans.
In Spring 2023 the Trust will be moving to an new electronic health record system and the PALS team will play an important role in this exciting new development by providing the patient helpdesk for the MyChart patient portal.
This post is required to support the PALS service with the following:
- Providing patients, relatives and carers with information about our hospital services and the choices available to them under NHS care at Guy's and St Thomas' NHS Foundation Trust.
- Listening to patient comments, compliments or concerns about the services provided in our hospital.
- Helping patients to resolve, as quickly as possible, any problems or issues that they have about our hospital services. This involves liaising with a wide range of managerial and clinical Trust staff, Other PALS teams and external organisations to facilitate speedy resolutions to issues raised.
- Providing patients information about the formal complaints process and independent advocacy services.
- Provide practical advice and support to patients and designated proxy users with MyChart issues such as setting up MyChart accounts, passwords and/or re-sets, queries about using the portal.
- Recording the details of cases and enquiries on the Datix system.
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