Wasp Coordinator

We have an exciting opportunity for an experienced **coordinator **to join a Moves, Adds and Changes department. Reporting into the Head of MAC as part of the Projects team, you will be responsible for coordinating and supporting the new Workplace Asset Service Platform (WASP), a new furniture management service being roll out to our main client a large financial institution.

**Job objectives and responsibilities**
- To review helpdesk / mailbox activity to ensure activity is logged correctly I.e., requests, queries and quotes.
- To manage and co-ordinate office services 3rd party suppliers I.e., furniture request to ensure consistency across the portfolio ensuring compliance to supply chain processes and procedures. Their performance requires monitoring and monthly governance meetings should be held to discuss supplier performance with action notes created.
- To co-ordinate helpdesk activity
- Manage all KPI measures and ensure they are delivered within agreed SLAs.
- Provide assurance to internal and external stakeholders by reporting, including production of presentations, to demonstrate KPI performance, programme progress including outcomes & benefits.
- Maintain customer relationships with the client.
- Liaise with Finance to ensure PO's are raised for services in advance to ensure no ‘Post Factum' services are procured
- Provide ongoing support the MAC team and assist the Delivery Management Unit (DMU)

**Person Specification**
- Commercial acumen and awareness
- Effective communication skills, with positive attitude
- The ability to prioritise workload effectively, with good organisational skills.
- Team player, good communicator at all levels having the ability to present to a diverse audience.
- Happy to adapt to hybrid working between home and multiple client sites.

To be sufficient in all Microsoft Programmes (Excel, Word, PowerPoint, Outlook etc)