CAFM & Helpdesk Coordinator

4 weeks ago

London, United Kingdom Integral UK Ltd Full time

CAFM & Helpdesk Coordinator

Location: Integral UK Office, London

Employment Type: Full-time. Office based - Monday - Friday

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a CAFM & Helpdesk Coordinator. In this role, you will be responsible for managing the Computer-Aided Facility Management (CAFM) system and supporting the Helpdesk operations. You will play a crucial role in ensuring the smooth and efficient coordination of facility management activities.

Key Responsibilities:

CAFM System Management: Administer and maintain the CAFM system, ensuring accurate and up-to-date information on all aspects of facilities. Coordinate with various stakeholders, including internal teams and external vendors, to ensure data integrity and system reliability. Provide training and support to staff on CAFM system usage, troubleshooting, and reporting. Helpdesk Support: Serve as the main point of contact for all facility-related inquiries and service requests. Log, track, and prioritize all incoming service requests, ensuring timely resolution and adherence to service level agreements. Assign tasks to appropriate technicians, ensuring effective resource allocation and workload management. Monitor Helpdesk performance metrics and produce periodic reports to identify trends, areas for improvement, and overall service quality. Communication and Collaboration: Liaise with internal departments, external vendors, and building occupants to ensure seamless coordination of facility-related activities. Communicate updates, feedback, and resolutions to stakeholders in a clear and professional manner. Collaborate with the Facilities Management team to identify opportunities for process improvements and implement best practices. Coordinate with suppliers to ensure the timely delivery of materials and equipment required for facility maintenance. Documentation and Records Management: Maintain accurate and up-to-date records, including work orders, equipment maintenance history, and service contracts. Prepare reports and presentations as required by management, utilizing data from the CAFM system and Helpdesk records.

Requirements:

High school diploma or equivalent; relevant degree or certification is a plus. Proven experience in facilities management, helpdesk coordination, or related field. Proficient in using CAFM systems and Helpdesk software. Strong organizational and multitasking abilities, with meticulous attention to detail. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Knowledge of building systems and maintenance processes is beneficial.

Join our team and contribute to delivering exceptional facility management services.

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