Helpdesk Coordinator

1 week ago

London, United Kingdom Atalian Servest Full time

**Reference: TS-HDC-LON-2408/RP1**

**Job Title: Helpdesk Coordinator**

**Salary: Competitive**

**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week**

**Location: London**

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in London

**Your primary responsibilities will include**:

- Analyse jobs, both reactive and PPM, and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
- Prioritise numerous competing tasks; continuously monitor the progress of work whilst communicating any delays to the relevant people.
- Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
- Escalating customer complaints/escalations through the relevant processes.
- Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
- Raise purchase orders within the system for materials in order for the engineers to complete their jobs on time, ensuring costs and contract thresholds are adhered to.

**About You**:

- Experience working within a Scheduling/coordination/dispatching environment is essential.
- FM experience is advantageous.
- A basic understanding of the M&E industry is advantageous.
- Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM are desirable.
- Excellent communication skills.

**Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken**

**Benefits**:

- Access to Wagestream - a financial wellbeing tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**How to apply?**

** STRICTLY NO AGENCIES

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