Facilities Helpdesk Coordinator

1 week ago

City of London Greater London, United Kingdom Carousel Consultancy Ltd Full time €33,000

Facilities Helpdesk Coordinator - East London - up to £33k + bonus scheme and benefits

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

We are on the hunt for a Facilities Helpdesk Coordinator, with prior experience using a call logging / ticketing system, to join the Building Services team of a world class venue in East London.

The Facilities Helpdesk Coordinator will provide assistance to all internal and external clients (visitors, exhibitors and internal staff), acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries; so we’re looking for someone with excellent communication skills (written and spoken) who will be able to liaise confidently at all levels.

Hours: This role operates on a 40-hour week, working 5 days across the 7-day week; therefore suitable candidates will need to be able to commit to weekend and bank holiday working.

Our client endeavours to provide one full weekend a month off shift.

Key responsibilities as the Facilities Helpdesk Coordinator will include:

• Providing extensive customer service support
• Acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries
• Providing excellent standards of communication to all external callers, assisting with all enquiries
• Updating and maintaining the call logging system, logging all incoming faults and issues and ensuring they are assigned to the relevant departments
• Producing reports as required from the ticketing system
• Backup event support planning
• General administration

What we’re looking for:

• Experience of working on an FM Helpdesk
• Experience using a call logging / ticketing system
• Experience in database management
• Excellent communication skills and the ability to liaise at all levels (written and spoken)
• Proven customer service skills
• Ability to handle high call volumes in a fast-paced and busy environment
• A positive, helpful and proactive nature
• Flexible approach to duties and hours
• Conscientious, empathetic and responsive attitude
• IT literate with experience of using MS Office
• Experience gained in an events environment is advantageous
• Ability to work weekends and Bank Holidays

Interested in this great opportunity?

If you have the skills and experience we’re looking for and are looking for a new FM Helpdesk role, then we want to hear from you ASAP Please submit your CV, quoting ‘LP - Facilities Helpdesk Coordinator’

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