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Facilities Helpdesk Coordinator

3 months ago

The City, United Kingdom Carousel Consultancy Ltd Full time

Facilities Helpdesk Coordinator - East London - up to £33k + bonus scheme and benefits


We are on the hunt for a Facilities Helpdesk Coordinator, with prior experience using a call logging / ticketing system, to join the Building Services team of a world class venue in East London.


The Facilities Helpdesk Coordinator will provide assistance to all internal and external clients (visitors, exhibitors and internal staff), acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries; so we’re looking for someone with excellent communication skills (written and spoken) who will be able to liaise confidently at all levels.


Hours: This role operates on a 40-hour week, working 5 days across the 7-day week; therefore suitable candidates will need to be able to commit to weekend and bank holiday working.

Our client endeavours to provide one full weekend a month off shift.




Key responsibilities as the Facilities Helpdesk Coordinator will include:


  • Providing extensive customer service support
  • Acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries
  • Providing excellent standards of communication to all external callers, assisting with all enquiries
  • Updating and maintaining the call logging system, logging all incoming faults and issues and ensuring they are assigned to the relevant departments
  • Producing reports as required from the ticketing system
  • Backup event support planning
  • General administration



What we’re looking for:


  • Experience of working on an FM Helpdesk
  • Experience using a call logging / ticketing system
  • Experience in database management
  • Excellent communication skills and the ability to liaise at all levels (written and spoken)
  • Proven customer service skills
  • Ability to handle high call volumes in a fast-paced and busy environment
  • A positive, helpful and proactive nature
  • Flexible approach to duties and hours
  • Conscientious, empathetic and responsive attitude
  • IT literate with experience of using MS Office
  • Experience gained in an events environment is advantageous
  • Ability to work weekends and Bank Holidays






Interested in this great opportunity?

If you have the skills and experience we’re looking for and are looking for a new FM Helpdesk role, then we want to hear from you ASAP Please submit your CV, quoting ‘LP - Facilities Helpdesk Coordinator’