Facilities Team Coordinator

7 months ago

White City, United Kingdom Imperial College London Full time

The Facilities Team Co-ordinator is responsible for coordinating and helping to deliver effective and efficient facilities management, estates, ICT/AV and health and safety support for all Business School staff and students across the White City campus, and when required, South Kensington campus and other external teaching locations.

The successful applicant will be responsible for the review and development of processes to support and deliver high levels of customer service; this requires planning and developing ongoing improvements to all facilities and services, using excellent information management and communication skills.

You will work autonomously; organising and planning your own work activities and will be required to work flexibly in order to respond to changing demands to meet service delivery and customer service requirements.

**Duties and responsibilities**:

- Manage the process of updating, storing, and sharing policies, contributing ideas and recommendations to continuously improve information.
- Review all facilities management defects logged with the College Estates Helpdesk, ensuring issues are resolved, following up with the maintenance team on a regular basis to discuss outstanding items and record any patterns emerging.
- Develop an effective working relationship with cleaning and catering service providers, ensuring both services are delivered to a high standard.
- Monitor and maintain ‘Salus’ safety reports showing all incidents and near misses in relation to Business School staff, students and visitors. Follow up where necessary with the Building Managers and Maintenance teams to ensure preventative work is completed.
- Act as Secretary to the Business School Health and Safety Committees, plan and book committee meetings, complete, archive and share minutes.
- Develop and maintain staff safety and fire training records, championing health and safety courses to staff and students.
- Raise purchase orders and top up service orders for companies supplying ongoing services at White City.

**Essential requirements**:

- Educated to degree level (or equivalent) or have relevant experience of working in a facilities or maintenance team
- Strong interpersonal skills and the ability to influence people at all levels throughout the organisation internally and externally
- Ability to perform effectively under pressure with good personal organisation and time management skills
- Excellent communication skills both written and verbal
- Ability to produce clear, concise reports
- Excellent customer focus and customer relations skills
- Flexibility to work in a changing environment, within given procedures and regulations
- Comfortable with traveling to other campuses and external sites as required

**Further information**:
**Documents**:

- Job Description - Facilities Team Co-ordinator.pdf

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