![Quantec HVAC LTD](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Coordinator
3 weeks ago
**Helpdesk Coordinator**
- Helpdesk Coordinator or Facilities Administrator or Service Coordinator._
Here at Quantec, we specialise in providing first class services for commercial Air Conditioning, chillers and boilers to our valued and growing client base.
- _The position is full time, Monday - Friday, 40 hours a week._
- _8AM - 5PM_
**General Duties**:
- Distributing calls to relevant members of staff.
- Office diary management.
- Dealing with customer queries, complaints and resolving any issues.
- Arranging emergency call outs.
- Booking jobs & scheduling planned maintenance.
- Raising POs (purchase orders) and ordering of goods.
- Liaising with Engineers, Management team and Subcontractors.
- Maintenance of WIP report.
- Data entry and ad-hoc admin duties.
- Extensive use of Microsoft Office programmes and Joblogic
**Qualifications and Required experience**:
- Customer Service background.
- JobLogic (programme) experience.
- Experience working in a facilities management._._
- Excellent Communication skills - Written and verbal.
- Well organised with strong prioritising and multi-tasking skills.
**What we offer**:
- 26 days annual leave (plus BH).
- 3% employer pension contributions.
- Perkbox membership.
- Overtime opportunities (at times).
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- FM coordination: 2 years (preferred)
Work Location: In person
Reference ID: QuanHC060623
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