Cafm & Helpdesk Coordinator

6 months ago


London, United Kingdom Integral UK Full time

CAFM & Helpdesk Coordinator

Location: Integral UK Office, London

Employment Type: Full-time. Office based - 8am-5.30pm Monday - Friday

Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a CAFM & Helpdesk Coordinator. In this role, you will be responsible for managing the Computer-Aided Facility Management (CAFM) system and supporting the Helpdesk operations. You will play a crucial role in ensuring the smooth and efficient coordination of facility management activities.

Key Responsibilities:

- CAFM System Management:

- Administer and maintain the CAFM system, ensuring accurate and up-to-date information on all aspects of facilities.
- Coordinate with various stakeholders, including internal teams and external vendors, to ensure data integrity and system reliability.
- Provide training and support to staff on CAFM system usage, troubleshooting, and reporting.
- Helpdesk Support:

- Serve as the main point of contact for all facility-related inquiries and service requests.
- Log, track, and prioritize all incoming service requests, ensuring timely resolution and adherence to service level agreements.
- Assign tasks to appropriate technicians, ensuring effective resource allocation and workload management.
- Monitor Helpdesk performance metrics and produce periodic reports to identify trends, areas for improvement, and overall service quality.
- Communication and Collaboration:

- Liaise with internal departments, external vendors, and building occupants to ensure seamless coordination of facility-related activities.
- Communicate updates, feedback, and resolutions to stakeholders in a clear and professional manner.
- Collaborate with the Facilities Management team to identify opportunities for process improvements and implement best practices.
- Coordinate with suppliers to ensure the timely delivery of materials and equipment required for facility maintenance.
- Documentation and Records Management:

- Maintain accurate and up-to-date records, including work orders, equipment maintenance history, and service contracts.
- Prepare reports and presentations as required by management, utilizing data from the CAFM system and Helpdesk records.

**Requirements**:

- High school diploma or equivalent; relevant degree or certification is a plus.
- Proven experience in facilities management, helpdesk coordination, or related field.
- Proficient in using CAFM systems and Helpdesk software.
- Strong organizational and multitasking abilities, with meticulous attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Knowledge of building systems and maintenance processes is beneficial.

Join our team and contribute to delivering exceptional facility management services.


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