Helpdesk Night Operative
5 months ago
**Description**:
**JOB TITLE: Helpdesk Night Operative**
**LOCATION: 14 Pier Walk, London**
**REPORTING TO: Helpdesk Manager**
**SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week**
**PAY RATE: £15.50 per hour**
**OVERVIEW OF JOB DESCRIPTION**
To provide high quality, professional administrative support to our 24hr Helpdesk. To work alongside the Helpdesk Manager and team to maintain administrative systems, ensuring compliance with company procedures and meeting our clients’ and staff expectations.
**Main Duties & Responsibilities**:
**Key responsibilities**:
- Answer and make calls, to and from clients and internal staff
- Daily monitoring of a lone working system ensuring all staff meet their check in deadlines
- Flexible to provide cover as and when needed
- Use of CAFM Systems to ensure tasks meet their SLA’s
- Produce daily reports on all outstanding tasks open
- liaising with our Sub Contractors to ensure tasks are completed by due dates and meet their SLA
- Ensure helpdesk calls are answered and respond to general queries in a timely manner
- Provide administrative cover during absences and break periods
- Ensure customer satisfaction is high
- Communicate with Supervisors and Managers to get tasks completed
- Carry out Admin tasks as and when requested.
**Person Specification**:
**Essential**
- Worked in a fast-paced team with the ability to remain calm under pressure
- Outstanding communication skills both internal and external
- The ability to effectively prioritize your workload and build relationships with key stakeholders. Excellent attention to detail
- A proactive/can do attitude to work
- The ability to work on own initiative and take full ownership of role The ability to follow process
- Be Punctual
- Flexible for covers
- IT Literate and able to use Microsoft office
- Use of CAFM Systems preferable but not essential (training provided)
-
Helpdesk Operative
5 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...
-
Helpdesk Administrator
5 months ago
London, United Kingdom Equans Full timeHelpdesk Administrator - Nights **Offer ID**: - 56750**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure...
-
Scheduler Helpdesk Administrator
6 months ago
London, United Kingdom Carbon60 Global Full timeFirst point of contact for incoming telephone calls. - Scheduling and reporting of maintenance works. - Logging maintenance requests onto a house computer system. - Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. THE SUCCESSFUL CANDIDATE - Working in a Facilities Management industry. - Previous experience of working in a busy...
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...
-
Helpdesk Operative
5 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...
-
Helpdesk Operator
6 months ago
London, United Kingdom Compass Group Full time**Helpdesk Operator - Northwick Park Hospital** - £11.45 per hour - 37.5 hours per week We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality...
-
Maintenance Helpdesk Coordinator
3 weeks ago
London, Greater London, United Kingdom CMS - Recruitment Full timeJob SummaryThe Shift Maintenance Helpdesk Coordinator will be responsible for the planning and dispatching of Reactive Works, Raising Purchase Orders, and Completing work orders and adding log notes.Key ResponsibilitiesCollate operations data as directed by managersProvide service to internal and external clientsSecurity Clearance RequirementsDue to the...
-
Helpdesk Operations Specialist
2 days ago
London, Greater London, United Kingdom HVAC Total FM Recruitment Full timeJob Title:Helpdesk Analyst Monday to FridayAt HVAC Total FM Recruitment, we're seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at London's largest club stadium. As a key member of our operations team, you'll play a pivotal role in ensuring smooth day-to-day operations.
-
Helpdesk Operative
5 months ago
London, United Kingdom Bridge of Hope Full timeMitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...
-
Helpdesk Operations Manager
1 day ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeWe have an opening for a Helpdesk Operations Manager at Vertex IT Solutions Ltd.The estimated salary for this role is £25,000 - £30,000 per annum.About the Position:This is a shift-based role that requires managing the Helpdesk system and providing first line support to users.Key Tasks:Log all telephone calls on the Helpdesk system and resolve user...
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service. This will range from using internal engineers...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom BGIS Full timeJob SummaryThe Helpdesk Supervisor role at BGIS is a key position responsible for managing the client infrastructure helpdesk, including two Helpdesk Administrators. The successful candidate will have a strong understanding of customer service principles and experience working in a customer service centre environment.Key ResponsibilitiesManage client...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom BGIS Full timeJob SummaryThe Helpdesk Supervisor role at BGIS is a critical position that requires a high level of expertise in customer service, facilities management, and infrastructure support. The successful candidate will be responsible for managing the client infrastructure helpdesk, including 2 x Helpdesk Administrators, and will work closely with internal and...
-
Helpdesk Operative
6 months ago
London, United Kingdom Mitie Full time**Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...
-
Fm Helpdesk Operator
5 months ago
London, United Kingdom Bellrock Property and Facilities Management Full time**FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...
-
Helpdesk Manager
1 month ago
London, United Kingdom CV-Library Full timeHelpdesk Manager London Up to £50,000 per annum We are seeking a highly organized and motivated Helpdesk Manager to join our clients in London. This is an exciting opportunity for an experienced professional to manage our CAFM (Computer-Aided Facilities Management) system, ensuring smooth scheduling, processes, and work order management across our...
-
Helpdesk Operations Manager
3 weeks ago
London, Greater London, United Kingdom BGIS Full timeJob DescriptionAs a Helpdesk Supervisor at BGIS, you will play a vital role in managing the client infrastructure helpdesk, including two Helpdesk Administrators. Your responsibilities will include high-level utilisation and review of the Building Management System (BMS) to determine issues or faults. You will collaborate with internal and external...
-
Software Support Specialist
12 hours ago
London, Greater London, United Kingdom Marlowe Software, Risk and Compliance Full time**Helpdesk Operations Role**We are seeking a highly skilled and motivated Technical Support Specialist to join our Helpdesk Operations team. Your primary responsibility will be to ensure that our clients receive the best possible service from our dedicated software Helpdesk Team.You will be responsible for resolving Customer queries within the allotted...
-
Helpdesk Operative
6 months ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeThe Helpdesk Operator will interact with our customers and suppliers ensuring a prompt, professional and and escalating problems before they become issues. To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues. To work within and to, processes and...
-
Helpdesk Operations Manager
2 weeks ago
London, Greater London, United Kingdom BGIS Full timeROLE SUMMARYThe Helpdesk Supervisor role at BGIS is a key position responsible for the management of client infrastructure helpdesk, including 2 x Helpdesk Administrators.The successful candidate will have a strong background in customer service, experience working in a customer service centre environment, and a demonstrated understanding of customer service...