Helpdesk Operator

5 months ago

London, United Kingdom Compass Group Full time

**Helpdesk Operator - Northwick Park Hospital**
- £11.45 per hour
- 37.5 hours per week

We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes

Key Responsibilities:

- Escalate any complaints as required and support continuous improvement
- Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
- Sort and dispatch calls to relevant departments
- Monitoring phone lines, handling incoming calls with varying queries.
- Resolve any issues accurately first time
- Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
- Ensure exceptional client delivery standards

Our ideal Helpdesk will:

- Previous experience in this role/similar position is essential
- Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
- Committed to following procedures and ensuring tasks are fully completed
- Exceptional organisation skills with the ability to prioritise to meet deadlines.
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1903/93129003/52630562/ONEWJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

  • Helpdesk Operative

    5 months ago

    London, United Kingdom Mitie Full time

    **Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...

  • Helpdesk Operations Manager

    1 month ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    {"title": "Helpdesk Manager", "description": "Job Title: Helpdesk ManagerORP Recruitment is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively,...

  • Helpdesk Operative

    4 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...

  • Helpdesk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This role involves managing a team of...

  • Helpdesk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This role involves managing a team of...

  • Helpdesk Operations Manager

    2 months ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    1 month ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Manager to lead our maintenance team in delivering exceptional service to our clients.The successful candidate will be responsible for overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.Key...

  • Helpdesk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...

  • Helpdesk Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    Helpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...

  • Helpdesk Operations Manager

    2 months ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operative

    5 months ago

    London, United Kingdom Bridge of Hope Full time

    Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...

  • Helpdesk Operative

    5 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...

  • Helpdesk Night Operative

    4 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk Operative

    5 months ago

    London, United Kingdom Mitie Full time

    **Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service. This will range from using internal engineers...

  • Helpdesk Operator

    2 weeks ago

    London, Greater London, United Kingdom Janus Henderson U.S. Full time

    Job Title: Helpdesk OperatorJanus Henderson Investors is seeking a highly motivated and detail-oriented Helpdesk Operator to join our Global Service Desk Team based in London, Liverpool Street.The successful candidate will provide 1st line support for all JHI employees, perform vendor management duties, and escalate incidents to senior IT service desk...

  • Helpdesk Operator

    2 weeks ago

    London, Greater London, United Kingdom Janus Henderson U.S. Full time

    Job Title: Helpdesk OperatorJanus Henderson Investors is seeking a highly motivated and detail-oriented Helpdesk Operator to join our Global Service Desk Team based in London, Liverpool Street.The successful candidate will provide 1st line support for all JHI employees, perform vendor management duties, and escalate incidents to senior IT service desk...

  • Helpdesk Operations Manager

    6 days ago

    London, Greater London, United Kingdom BGIS Full time

    Job SummaryThe Helpdesk Supervisor role at BGIS is a key position responsible for managing the client infrastructure helpdesk, including two Helpdesk Administrators. The successful candidate will have a strong understanding of customer service principles and experience working in a customer service centre environment.Key ResponsibilitiesManage client...

  • Helpdesk Operations Manager

    4 days ago

    London, Greater London, United Kingdom BGIS Full time

    Job SummaryThe Helpdesk Supervisor role at BGIS is a critical position that requires a high level of expertise in customer service, facilities management, and infrastructure support. The successful candidate will be responsible for managing the client infrastructure helpdesk, including 2 x Helpdesk Administrators, and will work closely with internal and...

  • Helpdesk Operative

    5 months ago

    London, United Kingdom Mitie Full time

    **Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...

  • Helpdesk Manager

    1 month ago

    London, Greater London, United Kingdom HVAC Recruitment Full time

    About the RoleWe are seeking an experienced Helpdesk Manager to lead our dedicated helpdesk team, which supports 20 sites and handles approximately 2,000 maintenance calls per month, alongside managing email requests.Key ResponsibilitiesLead, motivate, and manage a team of 3 helpdesk operatives who handle around 2,000 maintenance calls and numerous email...