Helpdesk Operator

6 months ago


London, United Kingdom Compass Group Full time

**Helpdesk Operator - Northwick Park Hospital**
- £11.45 per hour
- 37.5 hours per week

We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes

Key Responsibilities:

- Escalate any complaints as required and support continuous improvement
- Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
- Sort and dispatch calls to relevant departments
- Monitoring phone lines, handling incoming calls with varying queries.
- Resolve any issues accurately first time
- Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
- Ensure exceptional client delivery standards

Our ideal Helpdesk will:

- Previous experience in this role/similar position is essential
- Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
- Committed to following procedures and ensuring tasks are fully completed
- Exceptional organisation skills with the ability to prioritise to meet deadlines.
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1903/93129003/52630562/ONEWJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength


  • Helpdesk Operative

    6 months ago


    London, United Kingdom Mitie Full time

    **Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...

  • Helpdesk Operative

    6 months ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...


  • London, Greater London, United Kingdom HVAC Total FM Recruitment Full time

    Job Title:Helpdesk Analyst Monday to FridayAt HVAC Total FM Recruitment, we're seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at London's largest club stadium. As a key member of our operations team, you'll play a pivotal role in ensuring smooth day-to-day operations.

  • Helpdesk Operative

    6 months ago


    London, United Kingdom Bridge of Hope Full time

    Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...


  • London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    We have an opening for a Helpdesk Operations Manager at Vertex IT Solutions Ltd.The estimated salary for this role is £25,000 - £30,000 per annum.About the Position:This is a shift-based role that requires managing the Helpdesk system and providing first line support to users.Key Tasks:Log all telephone calls on the Helpdesk system and resolve user...


  • London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk Operative

    6 months ago


    London, United Kingdom Mitie Full time

    **Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service. This will range from using internal engineers...

  • Fm Helpdesk Operator

    6 months ago


    London, United Kingdom Bellrock Property and Facilities Management Full time

    **FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...

  • IT Helpdesk Officer

    6 days ago


    London, United Kingdom Morgan Law Full time

    I am currently seeking a Helpdesk Officer for an Arts Organisation in London. The role is 5 days a week on site and the successful candidate will join a small but essential team that provides support to the IT Users covering all areas of IT. The Helpdesk is an essential part of the Infrastructure & Operations team. We are currently embarking on a programme...


  • London, Greater London, United Kingdom Marlowe Software, Risk and Compliance Full time

    **Helpdesk Operations Role**We are seeking a highly skilled and motivated Technical Support Specialist to join our Helpdesk Operations team. Your primary responsibility will be to ensure that our clients receive the best possible service from our dedicated software Helpdesk Team.You will be responsible for resolving Customer queries within the allotted...

  • Helpdesk Operative

    7 months ago


    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    The Helpdesk Operator will interact with our customers and suppliers ensuring a prompt, professional and and escalating problems before they become issues. To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues. To work within and to, processes and...

  • IT Helpdesk Officer

    4 weeks ago


    London, United Kingdom CV-Library Full time

    I am currently seeking a Helpdesk Officer for an Arts Organisation in London. The role is 5 days a week on site and the successful candidate will join a small but essential team that provides support to the IT Users covering all areas of IT. The Helpdesk is an essential part of the Infrastructure & Operations team. We are currently embarking on a programme...

  • Fm Helpdesk Operator

    7 months ago


    London, United Kingdom Bellrock Property and Facilities Management Full time

    **FM Helpdesk Operator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...

  • Helpdesk Administrator

    7 months ago


    London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time

    **Role** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales. **This is a permanent...

  • Helpdesk Supervisor

    3 months ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annumAre you an experienced Helpdesk Supervisor looking for a new challenge?Do you have experience within facilities management?If so please read on...CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking...

  • Helpdesk Operative

    6 months ago


    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are excited to be recruiting for a **Helpdesk Operative** to join our Rapport team in our client’s offices in the City of London, only a few minutes’ walk from the Monument underground station**. **Our client is a global technology-empowered active investment management firm, and you will play a crucial role in building sustainable...


  • London, United Kingdom paretofm Full time

    Job Title: Helpdesk Coordinator Reporting To: Helpdesk & Compliance Manager Salary: 30000 per annum DOE 40 HPW Job Overview: The Helpdesk Coordinator is a key role contributing to the overall operations of the account. Key Responsibilities: Helpdesk Operations: Monitor the Facilities Helpdesk email inbox promptly logging all incoming service ...


  • London, United Kingdom paretofm Full time

    Job Title: Helpdesk CoordinatorReporting To: Helpdesk & Compliance ManagerSalary: 30000 per annum DOE40 HPWJob Overview:The Helpdesk Coordinator is a key role contributing to the overall operations of the account.Key Responsibilities:Helpdesk Operations: Monitor the Facilities Helpdesk email inbox promptly logging all incoming service requests or...

  • Helpdesk Administrator

    6 months ago


    London, United Kingdom CBRE Full time

    Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...


  • London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    We are seeking a highly motivated and experienced Helpdesk Operations Manager to join our team. In this role, you will be responsible for coordinating maintenance requirements for residential housing tenants.Main Responsibilities:Liaising with tenants over the phone to schedule repairs or maintenancePreparing job sheets, allocating work to the maintenance...