Helpdesk Administrator

7 months ago


London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time

**Role**
We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales.

**This is a permanent position.**

**Duties and responsibilities**
- To assist in the provision of administration support to the Helpdesk and Administration Team Leader to ensure they are able to carry out their role effectively
- CMMS (Computer Maintenance Management System) is updated with current comments
- Assist in ensuring Daily, Weekly, Monthly and Annual reports are run in a timely manner
- Assist in supplying any ad hoc reports required by the Management Team
- Ensure all filing is up to date and in correct folders
- Assist Helpdesk and Administration Team Leader with mitigation claims
- Obtain quotations from Supplier and Subcontractors as directed by Helpdesk and Administration Team Leader
- To create Purchase Orders on COUPA System, have them approved and send them to suppliers
- Progress goods and services with Suppliers and Subcontractors as directed by Helpdesk and Administration Manager

**Skills and experience**
- Previous experience in a CMMS (Computer Maintenance Management System)
- Experience or proven ability in working with own initiative
- Ability to communicate both written and verbal to senior management level
- Ability to solve problems in an effective manner
- Excellent skills in Microsoft Office (Word and Excel)
- Excellent organisational skills
- Confidentiality
- Ability to handle large amounts of data accurately and in a timely manner

INDUNI2

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1078261



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