Helpdesk Administrator

6 days ago


London, United Kingdom HVAC Recruitment Full time

Helpdesk Administrator (Camden Town, NW1) - £38,000Be the Backbone of Excellence in a Prestigious SettingAre you a highly organized and customer-focused professional? We are seeking a Helpdesk Administrator to join a thriving team in a prestigious building in Camden Town (NW1). This role offers an exciting opportunity to play a vital part in delivering exceptional service in a dynamic environment, with a competitive salary of £38,000 per annum.About the Role:As a Helpdesk Administrator, you will: * Act as the first point of contact for clients, contractors, and team members via phone and email. * Log and prioritize maintenance requests and allocate tasks to the engineering team. * Monitor and manage the helpdesk system to ensure timely resolution of issues. * Produce reports and maintain accurate records of work orders and service requests. * Liaise with contractors and suppliers to coordinate planned and reactive maintenance. * Ensure compliance with service-level agreements and escalate issues as needed.What We’re Looking For: * Previous experience in a helpdesk, administrative, or customer service role, ideally within facilities management. * Excellent communication and interpersonal skills. * Strong organizational and multitasking abilities. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * A proactive approach to problem-solving and a commitment to delivering high-quality service.What We Offer: * Competitive salary of £38,000 per annum. * Career development and training opportunities. * A supportive and collaborative team environment.Location:Camden Town, London (NW1)How to Apply:If you are ready to take on a pivotal role in a fast-paced and rewarding environment, we’d love to hear from you. Please submit your CV and a cover letter outlining your experience and skills


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