Helpdesk Administrator
2 weeks ago
**Job Title: Helpdesk Administrator**
**Location: London, United Kingdom**
**Employment Type: Full-Time**
**Responsibilities**:
- **Customer Interaction**:
- Address customer queries and service requests efficiently.
- **Job Scheduling**:
- Coordinate and schedule maintenance jobs.
- Utilize scheduling software for optimal job allocation.
- **Communication with Engineers**:
- Liaise with field engineers to convey job details.
- Act as a point of contact for engineer queries.
- **Purchase Orders**:
- Generate and raise purchase orders for materials and services.
- Collaborate with procurement for timely supply.
- **Documentation and Record Keeping**:
- Maintain organized records of customer interactions and purchase orders.
- Generate reports for performance analysis.
**Qualifications**:
- Previous experience in a helpdesk or administrative role.
- Excellent communication skills.
- Strong organizational and multitasking abilities.
- Proficient in software and scheduling tools.
- Customer-focused mindset.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- London (required)
Ability to Relocate:
- London: Relocate before starting work (required)
Work Location: In person
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