Helpdesk Administrator

2 weeks ago


London, Greater London, United Kingdom 1st Step Solutions Ltd Full time

Location:
London, England

  • Sector:
Business Support

  • Job type:
Contract

  • Salary:
Negotiable

  • Contact:
Jess Chattaway

  • Job ref:
241342_

  • Published:
37 minutes ago

  • Expiry date:
  • Startdate:
16/01/202- Helpdesk Administrator

  • Ongoing Contract (Possible temp
  • Perm)
  • City of London
  • 1st Step Solutions are working on behalf of leading UK wide Contractor who have an opportunity for an experienced Helpdesk Administrator to join their Facilities team in Central London.
  • Applicants must have a background of working within a helpdesk role and knowledge of CAFM software.
-
Responsibilities:

  • To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
  • To manage the maintenance office administration systems.
  • To manage & update computerised PPM and work records.
  • To ensure PPM work orders are produced via help desk orders and documents.
  • To manage and produce reports, survey data and general maintenance related business letters.
  • To input completed work orders and produce associated reports from the database.
  • To monitor outstanding work orders and produce backlog reports.
  • To assist in invoice disputes by document preparation and control.
  • Motivate and manage other Admin staff and manage their training requirements.

Requirements:

  • Proficient use of Microsoft packages.
  • Previous use or knowledge of CAFM systems.
  • Good organisation skills.


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