Helpdesk Administrator London

2 weeks ago

London, Greater London, United Kingdom EMCOR UK Full time

Duties/Responsibilities:

We are currently recruiting for a Helpdesk Administrator to join our team in London Canary Wharf working Monday - Friday 40 hours per week 08:00am - 17:00pm.

Job Purpose:

Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area.

To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.


Principal Accountabilities:

  • Receive all visitors to the CEPR main reception in a professional manner
  • Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
  • Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
  • Receive recorded and special deliveries and log and contact client before 10.00 am
  • Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
  • Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
  • Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
  • Set up of the conference rooms including all AV equipment
  • Book meeting rooms, taxis, car hire and hospitality as directed.
  • Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
  • Assist management team as and when required with admin matters
  • Provide all monthly billing reports to the Business Support Team
  • Manage client exhibitions, mobile phones contract, copiers and internal accounts
  • Manage emergency phone and tannoy system
  • To be dressed in correct uniform at all times
  • Managing helpdesk
  • Scheduling PPM visits
  • Monitoring SLAs to ensure maximum achievement rate
  • Raising purchase orders
  • Timesheet submission for on site team
  • Supporting completion of KPI
  • General facilities administration
  • Supporting Finance Admin with monthly billing
  • Supporting wider FM team with day to day activities

Person Specification:

  • Customer focused
  • Ability to communicate effectively
  • Flexibility
  • Team orientated
  • Previous healthcare experience preferred

Benefits:

  • 25 days holidays + Bank holidays
  • Holiday Buy Scheme up to 5 days
  • Industry leading Maternity & Paternity Policies Real Living Wage Employer
  • Refer a Friend scheme
  • Extensive Learning & Development opportunities including opportunities for progression.
  • Discount Shopping, Gym, Days Out
  • Bike To Work Scheme


 Medicash
  • Health cash plan
  • Benefits covered include dental, optical, physiotherapy and a health & wellbeing.


 Employee Assistance Programme
  • Offering guidance and advice on Personal, Health, Legal and Financial queries.


 Occupational Health
  • Making a positive change to Health & wellbeing at work.
  • Various Rewards & Recognition Awards
- x11 RoSPA Awards for Health & Safety achievements in 202
  • Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
  • Stable employer with longterm prospects on the contract

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