Helpdesk Administrator

2 weeks ago

London, Greater London, United Kingdom ISS Facility Services Full time

Help Desk Administrator

Contract:
Healthcare

Location:
London

Hours of work: 37.5

Contract Type:
Permanent


We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management.

By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales.

Your responsibilities will extend to the creation of Purchase Orders for various workstreams.

Your keen attention to detail and organisation will be essential in generating these orders accurately, ensuring smooth procurement processes and facilitating effective resource allocation.

Furthermore, your assistance in generating management reports will contribute to informed decision-making and strategic planning.

By compiling and presenting relevant data, you will enable the Management team to gain valuable insights into the contract's performance, facilitating continuous improvement.

Your role as a Helpdesk Administrator will be integral to the overall operational effectiveness of the team.

Through your dedication and meticulous work, you will play a crucial part in optimising workflows, enhancing communication, and supporting the successful execution of the contract's administrative elements.


Key Responsibilities

  • To assist in the provision of administration support to the Helpdesk and Administration Team Leader to ensure they are able to carry out their role effectively
  • CMMS (Computer Maintenance Management System) is updated with current comments
  • Assist in ensuring Daily, Weekly, Monthly and Annual reports are run in a timely manner
  • Assist in supplying any ad hoc reports required by the Management Team
  • Ensure all filing is up to date and in correct folders
  • Assist Helpdesk and Administration Team Leader with mitigation claims
  • Obtain quotations from Supplier and Subcontractors as directed by Helpdesk and Administration Team Leader
  • To create Purchase Orders on COUPA System, have them approved and send them to suppliers
  • Progress goods and services with Suppliers and Subcontractors as directed by Helpdesk and Administration Manager

Professional and Personal Competencies/Qualifications

  • Previous experience in a CMMS (Computer Maintenance Management System)
  • Good general education
  • Experience or proven ability in working with own initiative
  • Ability to communicate both written and verbal to senior management level
  • Ability to solve problems in an effective manner
  • Excellent skills in Microsoft Office (Word and Excel)
  • Excellent organisational skills
  • Confidentiality
  • Ability to handle large amounts of data accurately and in a timely manner

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Benefits:

  • Company pension

Work Location:
In person

Reference ID: 117624

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