Helpdesk Administrator

1 week ago

London, United Kingdom ISS Facility Services Full time

**Helpdesk Administrator**

**Contract: Healthcare**

**Location: London**

**Hours of work: 37.5**

**Contract Type: Permanent**

We are on the lookout for a Helpdesk Administrator who can ensure the timely and precise logging of tasks, contributing significantly to our streamlined workflow and effective task management. Your meticulous recording of tasks will be pivotal in maintaining operational efficiency and adhering to contract-required timescales.

As a Helpdesk Administrator, your responsibilities will encompass the creation of Purchase Orders across various workstreams. Your acute attention to detail and strong organisational skills will be crucial in generating these orders with precision, thereby facilitating smooth procurement processes and ensuring optimal resource allocation.

Furthermore, your support in generating management reports will be vital for informed decision-making and strategic planning. By compiling and presenting relevant data, you will empower our Management team with valuable insights into the contract's performance, facilitating ongoing improvement.

Your role as a Helpdesk Administrator will be central to the overall operational effectiveness of the team. Through your unwavering commitment and meticulous work, you will play a pivotal role in optimising workflows, enhancing communication, and supporting the successful execution of the administrative aspects of the contract. If you're ready to be a key contributor to our mission to enhance operational efficiency, we invite you to join our team.

**Key Responsibilities**
- To assist in the provision of administration support to the Helpdesk and Administration Team Leader to ensure they are able to carry out their role effectively
- CMMS (Computer Maintenance Management System) is updated with current comments
- Assist in ensuring Daily, Weekly, Monthly and Annual reports are run in a timely manner
- Assist in supplying any ad hoc reports required by the Management Team
- Ensure all filing is up to date and in correct folders
- Assist Helpdesk and Administration Team Leader with mitigation claims
- Obtain quotations from Supplier and Subcontractors as directed by Helpdesk and Administration Team Leader
- To create Purchase Orders on COUPA System, have them approved and send them to suppliers
- Progress goods and services with Suppliers and Subcontractors as directed by Helpdesk and Administration Manager

**Professional and Personal Competencies/Qualifications**
- Previous experience in a CMMS (Computer Maintenance Management System)
- Good general education
- Experience or proven ability in working with own initiative
- Ability to communicate both written and verbal to senior management level
- Ability to solve problems in an effective manner
- Excellent skills in Microsoft Office (Word and Excel)
- Excellent organisational skills
- Confidentiality
- Ability to handle large amounts of data accurately and in a timely manner

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Permanent, Full-time

**Benefits**:

- Company pension

Work Location: In person

Reference ID: 118033

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