Helpdesk Operative

3 months ago

London, United Kingdom Mitie Full time

**Job Overview**

The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service.

This will range from using internal engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Helpdesk Operative will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.

Ensure the Estates department is compliant with all aspects of the contract and service delivery, in particular but not limited to: statutory obligations for the maintenance of properties, assets and systems and can always be readily evidenced.

This position will be contracted to work into the evening and at shift pattern of 7am-6pm Monday to Friday. Hybrid and remote working available.

**Main Duties**
- Act as the first point of contact for MITIE's Helpdesk for the site(s), ensuring that items are dealt with within the agreed contracted SLA's. Championing ‘5star customer service' meeting the expectation of our customers.
- To comply with Mitie policies and procedures and assisting managers in delivering high quality planned and reactive maintenance (maximised first-time-fix and mínimal remedials) to programme as evidenced and recorded in the Maximo 7.6 (CAFM). All planned maintenance to be completed by its due date and closed in the CAFM system (all documentation or other records required are uploaded and status of all jobs closed) within 3-working days of month end.
- To raise and schedule all reactive and planned works orders to the appropriate resource, paying attention to location, expertise, and response targets. To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Monitor engineer daily activity and respond to issues as required.
- Monitor and update all work order service request and take appropriate action to prevent service level breeches.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work.
- Manage escalations, including client complaints or concerns or safety issues and support your peers as they require to resolve all issues promptly. Ensure full audit trails are maintained and evidenced where required
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Report any issues or training needs to your Team Leader and /or via your divisional incident reporting system

**What we are looking for**
- Excellent ‘5 Star' customer service skills
- Experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Knowledge, skills and experience of statutory and regulatory compliance
- Ability to find ways of solving or pre-empting problems.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers.
- Work effectively under pressure within a busy and diverse environment.

  • Helpdesk Operations Manager

    6 days ago

    London, Greater London, United Kingdom Cbwstaffingsolutions Full time

    Job SummaryCbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSchedule and Coordinate Helpdesk ActivitiesPlan and schedule reactive and...

  • Helpdesk Operations Manager

    4 days ago

    London, Greater London, United Kingdom Cbwstaffingsolutions Full time

    Job SummaryCbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSchedule and Coordinate Helpdesk ActivitiesPlan and schedule reactive and...

  • Helpdesk Operative

    3 months ago

    London, United Kingdom Akton Recruitment Full time

    Helpdesk Operative 3-month contract £18 an hour, umbrella 36 hours per week Camden The post is mainly office based although the post-holder may work flexibly. Main Responsibilities of a Helpdesk Operative: - Enter data onto the helpdesk system accurately with the required detail, ensuring the appropriate priority level is given to work orders dependant on...

  • Helpdesk Operations

    3 months ago

    London, United Kingdom Principal I Ltd Full time

    Location: Horsham, West Sussex Strictly no agencies An excellent opportunity for an experienced Helpdesk operator to join this leading supplier of managed IT, unified comms and managed print services to the SME and charitable sectors. Principal is seeking practically minded, proactive helpdesk operators with common sense and experience in managed IT...

  • Helpdesk Operative

    3 months ago

    London, United Kingdom Mitie Full time

    **Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...

  • Helpdesk Operative

    3 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...

  • Helpdesk Operator

    3 months ago

    London, United Kingdom Compass Group Full time

    **Helpdesk Operator - Northwick Park Hospital** - £11.45 per hour - 37.5 hours per week We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality...

  • Helpdesk Operations Manager

    4 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    5 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    5 days ago

    London, Greater London, United Kingdom LH Pink Consulting Limited Full time

    About the RoleLH Pink Consulting Limited is seeking a highly skilled and experienced Facilities Helpdesk Coordinator to join our team. As a key member of our operations team, you will be responsible for managing and maintaining the helpdesk services standards and operations.Key ResponsibilitiesManage and maintain the helpdesk services standards and...

  • Helpdesk Operations Manager

    1 day ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    24 hours ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operative

    3 months ago

    London, United Kingdom Bridge of Hope Full time

    Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...

  • Helpdesk Operative

    3 months ago

    North London, United Kingdom Colbern Limited Full time

    411311-8365-23151 14.6 Helpdesk Operative Camden Contract £15.92 per hour Our client is looking for an experienced Helpdesk Operative Represent the Council by providing the first point of contact with customers in ensuring Camden’s buildings are repaired and maintained to high standards, enabling services to be delivered from buildings which are safe,...

  • Helpdesk Night Operative

    3 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk Operative

    3 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...

  • Helpdesk Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Adwanted UK Full time

    Position: Helpdesk Operations ManagerLocation: Hybrid Working (minimum 3 days per week in the office)Hours: Full-time (35 hours per week)We are looking for a dedicated and experienced Helpdesk Operations Manager to join our dynamic team at Adwanted UK. The ideal candidate will possess a strong work ethic, a proven history in helpdesk operations, and...

  • Helpdesk Operative

    4 months ago

    London, United Kingdom Mitie Full time

    **Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...

  • Helpdesk Supervisor

    18 hours ago

    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk SupervisorJob Summary:CBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the helpdesk team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Schedule and...

  • Helpdesk Supervisor

    20 hours ago

    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk SupervisorJob Summary:CBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the helpdesk team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Schedule and...