Helpdesk Operative
5 months ago
The Helpdesk Operator will interact with our customers and suppliers ensuring a prompt, professional and
and escalating problems before they become issues.
To accurately record details of the caller, problem and severity and ensure that Team Leaders are
aware of situations which could develop into issues.
To work within and to, processes and procedures.
client service levels. Attention to detail when obtaining and inputting information
To have a clear and professional telephone manner
to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
To attend training and coaching sessions and incorporate any changes necessary in your duties,
methods, working hours and procedures
Identify any potential areas of improvement and highlight to your Team Leader
To be flexible and adaptable to change
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...
-
Helpdesk Operations Manager
1 month ago
London, Greater London, United Kingdom ORP Recruitment Full time{"title": "Helpdesk Manager", "description": "Job Title: Helpdesk ManagerORP Recruitment is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively,...
-
Helpdesk Operative
4 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE**: Helpdesk Operative **LOCATIONS**:14 Pier Walk, SE10 0ES **SHIFT PATTERN**: 4 on/4 off rotation 07:00 - 19:00 (Days) **SALARY**: £32,017.44 or £14.66 / Hour **ROLE OVERVIEW AND PURPOSE** The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom ORP Recruitment Full timeHelpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This role involves managing a team of...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom ORP Recruitment Full timeHelpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This role involves managing a team of...
-
Helpdesk Operator
5 months ago
London, United Kingdom Compass Group Full time**Helpdesk Operator - Northwick Park Hospital** - £11.45 per hour - 37.5 hours per week We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality...
-
Helpdesk Operations Manager
2 months ago
London, Greater London, United Kingdom ORP Recruitment Full timeA prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...
-
Helpdesk Operations Manager
1 month ago
London, Greater London, United Kingdom ORP Recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Helpdesk Manager to lead our maintenance team in delivering exceptional service to our clients.The successful candidate will be responsible for overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.Key...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom ORP Recruitment Full timeHelpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...
-
Helpdesk Operations Manager
4 weeks ago
London, Greater London, United Kingdom ORP Recruitment Full timeHelpdesk Manager Job DescriptionORP Recruitment is seeking a skilled Helpdesk Manager to lead our maintenance team in delivering exceptional service to our high-end clients.The successful candidate will oversee the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively. This will involve managing a team of 3...
-
Helpdesk Operations Manager
2 months ago
London, Greater London, United Kingdom ORP Recruitment Full timeA prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...
-
Helpdesk Operative
5 months ago
London, United Kingdom Bridge of Hope Full timeMitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...
-
Helpdesk Operative
5 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...
-
Helpdesk Night Operative
4 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Job Overview** The Helpdesk Operative will manage the overall activity of the engineering teams and the jobs. Using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers, deliver a professional and efficient customer orientated service. This will range from using internal engineers...
-
Helpdesk Operator
2 weeks ago
London, Greater London, United Kingdom Janus Henderson U.S. Full timeJob Title: Helpdesk OperatorJanus Henderson Investors is seeking a highly motivated and detail-oriented Helpdesk Operator to join our Global Service Desk Team based in London, Liverpool Street.The successful candidate will provide 1st line support for all JHI employees, perform vendor management duties, and escalate incidents to senior IT service desk...
-
Helpdesk Operator
2 weeks ago
London, Greater London, United Kingdom Janus Henderson U.S. Full timeJob Title: Helpdesk OperatorJanus Henderson Investors is seeking a highly motivated and detail-oriented Helpdesk Operator to join our Global Service Desk Team based in London, Liverpool Street.The successful candidate will provide 1st line support for all JHI employees, perform vendor management duties, and escalate incidents to senior IT service desk...
-
Helpdesk Operations Manager
6 days ago
London, Greater London, United Kingdom BGIS Full timeJob SummaryThe Helpdesk Supervisor role at BGIS is a key position responsible for managing the client infrastructure helpdesk, including two Helpdesk Administrators. The successful candidate will have a strong understanding of customer service principles and experience working in a customer service centre environment.Key ResponsibilitiesManage client...
-
Helpdesk Operations Manager
4 days ago
London, Greater London, United Kingdom BGIS Full timeJob SummaryThe Helpdesk Supervisor role at BGIS is a critical position that requires a high level of expertise in customer service, facilities management, and infrastructure support. The successful candidate will be responsible for managing the client infrastructure helpdesk, including 2 x Helpdesk Administrators, and will work closely with internal and...
-
Helpdesk Operative
5 months ago
London, United Kingdom Mitie Full time**Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...