Helpdesk Operative
8 months ago
The Helpdesk Operator will interact with our customers and suppliers ensuring a prompt, professional and
and escalating problems before they become issues.
To accurately record details of the caller, problem and severity and ensure that Team Leaders are
aware of situations which could develop into issues.
To work within and to, processes and procedures.
client service levels. Attention to detail when obtaining and inputting information
To have a clear and professional telephone manner
to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
To attend training and coaching sessions and incorporate any changes necessary in your duties,
methods, working hours and procedures
Identify any potential areas of improvement and highlight to your Team Leader
To be flexible and adaptable to change
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
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Helpdesk Operator
7 days ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation based in Tooting to recruit a Helpdesk Coordinator on a temporary contract. The Facilities Helpdesk Coordinator will be responsible for the administrator of the Helpdesk System and reports directly to the Helpdesk Manager. The post holder will possess excellent communication skills as they must be...
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Helpdesk Operative
5 days ago
London, United Kingdom McLaren Resourcing Full time1 Helpdesk Operative required to work on nights from 19:00 to 07:00 in a 4 on 4 off rotation paying £13 per hour as umbrella starting prior to a successful interview. Key duties and accountabilities include: - First point of contact for incoming telephone calls. - Ensure compliance with statutory and company procedures across all functions. - High...
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Helpdesk Operative
7 days ago
London, United Kingdom Mitie Full time**Job Overview** In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce...
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Helpdesk Operator
6 days ago
London, United Kingdom Venn Group Full timeHelpdesk Operator Venn Group are working with a higher educational organisation for the recruitment of a Helpdesk Operator to help support the Estates and Facilities team. **Salary**:£26,418 **Hours**:Hours **Length**: Permanent **Location**: London - Provide administrative and supporting skills to the Estates and Facilities Team - Liaise with...
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Helpdesk Operative
5 days ago
London, United Kingdom McLaren Resourcing Full time3 Helpdesk Operatives required at Stratford to work from 07:00 to 19:00 4 on 4 off paying £12.50 per hour starting prior to a successful interview. Daily responsibilities include: - Attention to Detail imperative. - Interpret and log requests, inputting details into an in-house system - Sort and dispatch calls to relevant provider based on each party’s...
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Helpdesk Operative
7 months ago
London, United Kingdom Mitie Full time**Pay**: £15.58 per hour. **Contract Type**: Full Time. **Hours**: 37,5 hours per week. **Shift Pattern**: Monday to Friday from 9am until 5pm. **Location**: LSBU - London South Bank University - London - Southwark - 90 London Road. We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always...
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Helpdesk Operative
7 days ago
London, United Kingdom HR GO Recruitment Full timeHR GO are currently recruiting for a Helpdesk Operative on a temporary basis to work at a well-known location near Waterloo Station. The working hours will be 8am to 8pm on a 4 on/4 off basis. My client is looking for someone who is IT literate, good time management skills, someone who is able to work under pressure and manage numerous tasks at the same...
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Helpdesk Operator
5 days ago
London, United Kingdom Team Support Agency stratford Full timeAt Team Support we are seeking a hard -working, flexible Help Desk operator with an excellent telephone manner and good written communication skills. We are looking for someone with good IT skills and a Standard DBS at least is required. Your duties as a Helpdesk Operator will be to deliver a professional and customer focused helpdesk for all Soft...
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Helpdesk Operative
2 weeks ago
London, United Kingdom Mitie Full time**Job Overview** In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce...
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Helpdesk Operative
7 months ago
London, United Kingdom Bridge of Hope Full timeMitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...
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Helpdesk Operator
7 months ago
London, United Kingdom Compass Group Full time**Helpdesk Operator - Northwick Park Hospital** - £11.45 per hour - 37.5 hours per week We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality...
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Helpdesk Operator
1 week ago
London, United Kingdom Serco Plc Full time**Helpdesk Operator** **Contract: Permanent** **Hours: Full Time (37.5 hours)** **Location: Mile End Hospital, Barts** **Salary: £21,000 - £24,250 dependent upon experience** **About the role** We’re looking for a Helpdesk / Switchboard Operator to join us at Mile End Hospital, London. Reporting into the Helpdesk Operative, you will deliver a...
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Helpdesk Operations Manager
2 months ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeWe have an opening for a Helpdesk Operations Manager at Vertex IT Solutions Ltd.The estimated salary for this role is £25,000 - £30,000 per annum.About the Position:This is a shift-based role that requires managing the Helpdesk system and providing first line support to users.Key Tasks:Log all telephone calls on the Helpdesk system and resolve user...
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Helpdesk Operative
5 days ago
East London, United Kingdom Mane Contract Services Limited Full timeMane are recruiting for a Helpdesk Operative to work in East London. - 4 on 4 off 07:00am -19:00pm - 12.50 per hour based on 38.5 hours (12 hours including 1 hour unpaid break) - Temp to perm 07818 483 679
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Helpdesk Operative
7 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...
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Helpdesk Night Operative
7 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...
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Helpdesk Operator
7 days ago
London, United Kingdom Fawkes and Reece Full timeHelpdesk Operative Based in Stratford Perm role shift pattern £27k Shift Pattern - 4 on 4 off, Night shifts 7pm-7am 2 nights in office 2 nights working from home. Duties - First point of contact for incoming telephone calls - Dispatch work to both direct labour and contractors in a timely fashion - Prioritise urgent jobs and plan and dispatch engineers...
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Helpdesk Operator
3 days ago
London, United Kingdom Fawkes and Reece Full timeHelpdesk Operative Based in Stratford Perm role shift pattern £27k Shift Pattern - 4 on 4 off, Day shifts 7am-7pm 2 days in office 2 days working from home. Duties - First point of contact for incoming telephone calls - Dispatch work to both direct labour and contractors in a timely fashion - Prioritise urgent jobs and plan and dispatch engineers to meet...
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Technical Support Specialist Apprentice
3 days ago
London, United Kingdom HelpDesk Heroes Full time**Level 3 Information Communications Technician**: **Company**:HelpDesk Heroes **Full Address**:1 Long Lane, London, SE1 4PG. **Weekly Hours Worked**:Monday to Friday 9:00am 5:00pm. **Salary**: £16,000 - £23,000 dependent on experience. **About the company**: HelpDesk Heroes are a team of experienced technical specialists delivering professional,...
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Facilities Helpdesk Operator
1 week ago
London, United Kingdom PSR Solutions Full time**Facilities Helpdesk Operator / CAFM Administrator** **Temporary to Permanent** **Victoria, London** **£12.00 - £18.00 per hour (up to £29,000 permanent).** Do you have experience of working in Facilities Management? Have you used CAFM/FM Helpdesk system? Then I'd love to hear from you! If you have used a CAFM/Facilities Management helpdesk system...