Apprentice Technical Support Specialist

1 week ago

London, United Kingdom HelpDesk Heroes Full time

**Level 3 Information Communications Technician**:
**Company: HelpDesk Heroes**

**Full Address: 1 Long Lane, London, SE1 4PG.**

**Weekly Hours Worked: Monday to Friday 9:00am 5:00pm.**

**Salary: £16,000 - £23,000 dependent on experience.**

**About the company**:
HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with a Technical Support Specialist. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors.

**Brief job description**:
Estio Training have an exciting new opportunity for a Technical Support Apprentice with HelpDesk Heroes an IT Support Company based in Central London.

**Your duties and responsibilities in this role will consist of**:

- 1st Line IT Support and escalation.
- Tracking and routing problems and requests.
- Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux.
- Assisting our remote specialists with hands-on tasks for local networks.
- Assisting with project planning and delivery.
- Assisting with new client acquisition and on-boarding.

**Qualifications**:

- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

**Skills Required**:

- Good knowledge of technical IT.
- Experience with troubleshooting and resolving technical issues.
- Knowledge of setting up IT telephony equipment, including peripherals.
- Ability to communicate clearly and effectively with customers.
- Comfortable with all forms of communication verbal/written/face-to-face.

**Personal qualities**:

- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards.
- Clear and strong on the phone.
- Hard working.
- Driven/hungry to succeed.
- Must demonstrate a ‘can do attitude’.
- Quick/keen learner who is committed to both work and learning.
- Reliable/honest.
- Good team player.

**Future prospects**:
The role offers long term security and the opportunity to progress into a permanent position.

**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.

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