Helpdesk Operative

2 weeks ago


London, United Kingdom Mitie Full time

**Job Overview**

In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce reports as required and support departmental colleagues, ensuring that they are well informed. You will interact with operational staff across the account from different departments. You will be using multiple communication tools such as phones, radio's and bleeps. The helpdesk is a fast paced environment and you will be fully engaged and monitoring the screens whilst managing expectations of our service users.

**What we are looking for**

In order to be successful in this role you should have experience within a similar role. You will have good working knowledge of Microsoft packages and PC's, with excellent written and verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met. Use of multiple systems including CAFM systems is essential in addition to working in fast paced environments, quick usage of PC, fast typing skills, good memory and attention to detail. Working across a healthcare account requires quick reaction and action taken to ensure the hospital flow is not hindered. Previous Helpdesk working experience is essential and ability to communicate with members across multiple levels.


  • Helpdesk Operator

    6 days ago


    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation based in Tooting to recruit a Helpdesk Coordinator on a temporary contract. The Facilities Helpdesk Coordinator will be responsible for the administrator of the Helpdesk System and reports directly to the Helpdesk Manager. The post holder will possess excellent communication skills as they must be...

  • Helpdesk Operator

    5 days ago


    London, United Kingdom Venn Group Full time

    Helpdesk Operator Venn Group are working with a higher educational organisation for the recruitment of a Helpdesk Operator to help support the Estates and Facilities team. **Salary**:£26,418 **Hours**:Hours **Length**: Permanent **Location**: London - Provide administrative and supporting skills to the Estates and Facilities Team - Liaise with...

  • Helpdesk Operative

    1 week ago


    London, United Kingdom Bridge of Hope Full time

    Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...


  • London, United Kingdom HelpDesk Heroes Full time

    **Level 3 Information Communications Technician**: **Company: HelpDesk Heroes** **Full Address: 1 Long Lane, London, SE1 4PG.** **Weekly Hours Worked: Monday to Friday 9:00am 5:00pm.** **Salary: £16,000 - £23,000 dependent on experience.** **About the company**: HelpDesk Heroes are a team of experienced technical specialists delivering professional,...

  • Helpdesk Operator

    1 week ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £14.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...


  • London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk

    3 days ago


    London, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from RG Resourcing Group, if you are interested in below job profile kindly send your updated resume and let me know your best time to contact you. **Title -** Helpdesk/ Administrator **Start Date -** Immediate **Hours -** 08:00 AM to 05:00 PM **Location-** London **Payrate**:...

  • Helpdesk

    Found in: beBee S GB - 3 weeks ago


    London, United Kingdom Local UK Full time

    Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...


  • London, United Kingdom ISS Support Services ltd Full time

    The postion is for a Helpdesk Operative. You will be working on the Helpdesk at the Princess Royal University Hospital Job Summary Hourly rate £9.50 & LHA £1.99 hr The vacancy is 3 evening shift a week. Applicant must be flexible and able to work any day Monday - Sunday. You will have at least 2 weeks advance notice of your shift pattern. Evening...


  • London, United Kingdom Anthony James Consulting Full time

    IT Administrator/Helpdesk - Long Term Contract or Permanent - Full Time - South Kensington - Large Institution - Early Start/Early Finish - Great Benefits Purpose of the IT Administrator/Helpdesk The IT Administrator/Helpdesk will ensure the provision of effective, efficient and professional administration of the Access Control System and ID card...

  • Helpdesk Operative

    2 days ago


    London, United Kingdom CBRE Full time

    Posted- 06-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandThe purpose of the role is: **Key Tasks**: Overseeing and monitoring CMMS systems Work closely with FM and Engineering team to ensure...


  • London, United Kingdom PSR Solutions Full time

    FM Helpdesk and Performance Manager. £38,000 - £42,000 + benefits. Temporary to Permanent London We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract. Working for this exceptional Facilities Management service provider you will have direct...

  • Helpdesk Operative

    3 days ago


    London, United Kingdom Hammersmith & Fulham Council Full time

    At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking, unfairness and...

  • Helpdesk Analyst

    20 hours ago


    London, United Kingdom Ashdown Group Full time

    1st Line Helpdesk Analyst A 2 week contract next Monday - £175 per day A leading barristers chambersis seeking a 1st Line IT Support Engineer to help provide support to users within the group. This role is based in London and supports about 90 users ensuring systems are maintained and supported to the highest standards. Workwill be undertaken in...


  • London, United Kingdom Bouygues Energies & Services UK Full time

    **Helpdesk Administrator**: Bouygues Energies & Services Solutions - Home working Bouygues Energies and Services currently has an exciting opportunity for a Helpdesk Administrator to join our Greater London Mobile Maintenance Engineering team. The mobile team in London supports reactive and PPM maintenance activities across all the sites we currently...

  • Studio Helpdesk

    6 days ago


    London, United Kingdom Netflix Full time

    London, United Kingdom- Corporate Real Estate, Employee Health, Workplace, and Security- It’s an amazing time to be joining Netflix as we continue to transform entertainment globally. Netflix is the world's leading internet entertainment service with over 231 million paid memberships in over 190 countries enjoying TV series, documentaries, and feature...

  • Helpdesk Support

    2 days ago


    London, United Kingdom Morgan Philips Executive Full time

    Service Desk / Helpdesk Analyst - 1st Line Support London £25,000 + bonus + banking benefits **Skills Required**: - Relevant 1st line / Helpdesk support experience - Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7 / 10) - Experience using and troubleshooting Microsoft Office (MS Word, Excel...

  • Helpdesk Manager

    Found in: beBee S GB - 3 weeks ago


    London, United Kingdom ABM Full time

    JOB TITLE: TFL M&E Helpdesk ManagerLOCATIONS: Piers WalkSHIFT PATTERN: Monday to Friday, 9am to 5pmSALARY: £46k - £48k ROLE OVERVIEW AND PURPOSETo manage helpdesk, track performance, and ensure that customer service standards are maintained. Train and support help desk operatives, Co-Ordinators and manage any escalations.KEY...


  • London, United Kingdom The Ivy Collection - Support Office Full time

    **Maintenance Helpdesk Administrator** **Purpose of Role** The Maintenance Helpdesk Administrator plays a crucial role in coordinating and managing maintenance requests and activities within the company. They are responsible for handling incoming maintenance requests, scheduling repairs and inspections, and ensuring timely resolution of issues. The...

  • Day Shift Helpdesk

    3 days ago


    London, United Kingdom cms Full time

    **Day Shift Helpdesk Temp to Perm** **Location - East London** **Salary - £26,000 - £26,500 per annum** **Shift Pattern 4 on 4 off rotation - 7am to 7pm**: - Day Shift Helpdesk Operatives will be responsible for taking calls & finding out information needed to ensure a smooth and efficient schedule. As well as assisting with organising and coordinating...