Fm Helpdesk and Performance Manager

4 weeks ago


London, United Kingdom PSR Solutions Full time

FM Helpdesk and Performance Manager.

£38,000 - £42,000 + benefits.

Temporary to Permanent

London

We have a fantastic opportunity for an experienced Facilities Management individual to lead and develop the Helpdesk funtion within this established contract.

Working for this exceptional Facilities Management service provider you will have direct responsibility for the management of the FM Helpdesk and Performance team. This is a temporary to permanent position (role to become permanent swiftly).

Within the role you will:
Manage the FM Helpdesk
Monitor and develop Facilities Management performance
Log, monitor and escalate Facilities Management building issues
Liaise with and update clients
Monitor KPI's/SLA's
Manage the CAFM system
Monitor and escalate performance issues
Carry out performance reviews
Support the Facilities Management teams with operational and contractor updates
Manage a small FM Helpdesk/Scheduling team
Attend meetings with senior Facilities Management teams and customers
Train, support and develop the team

You will need FM Helpdesk / CAFM system experience as well as Supervisor/Management experience.



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