Fm Performance Officer

2 weeks ago

London, United Kingdom Adecco Full time

**Job Title**:
**FM Performance Officer**

**Location**:
**Town Hall, Wandsworth High Street, SW18 2PU(Hybrid Working)**

**PAY RATE**:
**£16.49 PAYE**

**START DATE: ASAP**

**DURATION: 3-month initial contract (Possibility of Extension)**

**Hours**:
**36per week/ 9am - 5pm Mon - Fri.**

**DBS Required**:
**No**

**Driving License Required**:
**No**

**WFH**:
**Yes. 1-2 days in office per month (Based on current employees)
**Overview**
- Administration and budget management support experience.
- Track record in finance and monitoring FM service delivery performance.
- Experience in financial procedures creating variations to orders.
- Ability to reconcile contractor and supply chain partner invoices for good and services.
- Experience in using finance systems, and software.

**Job Purpose**
- Performance management support and management reporting of FM service delivery.
- Provides administration, helpdesk and financial support to FM service delivery including FM operations and FM Building Services.
- Monitoring and reporting of FM performance and customer satisfaction against operational and financial Key Performance Indictors.

**Specific Duties and Responsibilities**
- To provide administration and budget management support to FM Operations and FM Building Services Teams
- Working closely with FM Helpdesk and FM Team(s) to monitor FM service delivery performance and ensure high standards of quality, customer service and customer satisfaction.
- Create variations to Convert Helpdesk Reactive tasks to Purchase Orders and issue of same to Integrated contractors and supply chain partners.
- Reconcile contractor and supply chain partner invoices for good and services against original HD and PO reference. Update Concerto CAFM system.
- Provide a full business support functionality, including but not limited to procurement tenders, quotes, processing documents and letters, procuring consultants and contractors from Construction Line, working on procurement portal Delta, downloading tender returns etc.
- Use of Capita Integra finance system and Concerto CAFM system for raising all planned preventative maintenance, remedials and reactive orders as required
- Assist in preparation of management information and forecasting of FM operational and capital programme expenditure against budget.
- Ensure that integrated contractor and supply chain partner invoices are processed for payment within agreed payment terms to avoid potential disruption to FM service delivery and maintain positive, collaborative working relationship(s).
- Monthly management information reporting of FM operations service delivery and financial performance against KPIs and budget.
- Monitoring and management information reporting of accolades and complaints.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Louis Tween

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