Facilities Management Helpdesk

5 days ago

London, United Kingdom Tempting Recruitment Full time

Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced Facilities Management Helpdesk & Asset Lead to join their team based in the South East London area.

**JOB DETAILS**
- PAY RATE: £30.26 per hour Umbrella
- WORK TYPE: Temporary
- WORK PATTERN: Full Time
- LOCATION: South East London

**JOB SUMMARY**

Responsible for leading on the Facilities Management CAFM based helpdesk and asset management system

Lead on all helpdesk related matters and to be the prime contact for technical CAFM assistance for help desk operatives, building managers and premises coordinators.

Manage, implementation and develop the Facilities Management Helpdesk and CAFM system through controlled development plans

Effectively support, and ensure a high quality service are provided to the Facilities Management Team, contractors and building managers, premises managers/co-ordinators utilising the Councils CAFM system.

**JOB DESCRIPTION**
The duties and responsibilities of the role will include:

- Accountable and lead on the development of the Councils CAFM system
- Lead and manage the FM Helpdesk and team.
- Responsible for monitoring and reporting on the performance of all facilities and asset data held within the CAFM System.
- Provide planned and ad-hoc reports generated from the CAFM system
- To support the FM Hard Services Manager with financial activities including raising POs, checking invoiced works against CAFM system. Providing financial reports.
- Develop, allocate, receive, log, update and manage all CAFM related data including but not limited to planned and reactive works, projects, asset data, financial information, quotes, reports, and documentation
- Communicate to officers and contractors on CAFM related items.
- Report on the operational performance of all Council Facilities and building assets, which may include building maintenance and repairs, cleaning and associated services, manned security and utilities.
- Lead and support liaising with contractors, engineers and site contacts for any access, operational or site items

**THE SUCCESSFUL CANDIDATE**
- Evidence of extensive knowledge and experience of CAFM system.
- Experience of Managing a FM Helpdesk.
- Detailed understanding and knowledge of Facilities Management CAFM system.
- Detailed knowledge of key aspects of providing a Facilities Helpdesk Service and Customer Care.
- Knowledge of M&E plant and equipment typically found in office, commercial and other non-domestic buildings including HVAC, electrical installations and plumbing.
- Knowledge of the principles of financial management and control.
- Understanding of property related issues.
- Knowledge of Building/Facilities Asset Management.

**HOW TO APPLY

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