Facilities Helpdesk Co-ordinator

5 months ago


London, United Kingdom Optim Facilities Full time

**Overview**:
Established in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the buildings. We are now looking to recruit an experienced Facilities Helpdesk Co-ordinator.

This is an integral role within the business, providing helpdesk support to our clients. You will be therefore confident, articulate and personable with skills to quickly build rapport with our internal team and clients in order to forge lasting, successful working relationships.

**Key Responsibilities**:

- Logging call outs and generating jobs for contractors via our internal system, scheduling jobs and liaising with tenants for access
- Act as the central point of contact for clients, addressing their requirements and concerns promptly
- Risk Assessment Actions - reviewing actions on risk assessments and gaining quotes for any works to remedy that are outside of the maintenance contractor's remit
- Responsible for scheduling reactive and planned maintenance tasks with contractors, including tracking the progress of works and following up on service report sheets for any further works noted
- Trouble shooting issues with tenants over the phone to decipher the issue they have and deducing the issue and requesting photos in order to provide a detailed description to the contractor attending
- Engagement: Support with Helpdesk, Risk assessors, contractors and tenants on compliance queries
- Property Service Documentation - Accept and validate service documentation whilst also tracking expiration dates to ensure removal and renewal
- Monitor activities of contract suppliers, SLA’s and KPI. Feeding this information back to management
- Approved suppliers list - tracking the insurance expiry dates of our suppliers and requesting their updated certificate
- Annual data analysis on the helpdesk category call outs and sourcing new contractors as and when needed

**Required Skills**:

- Previous experience in Facilities Management or a related field is highly desirable
- Strong administrator
- Problem-solving mindset with a keen attention to detail
- Ability to work effectively in a fast-paced environment
- Excellent communication abilities
- Committed, reliable, personable
in our London Office - 5 days a week

**Salary**: £28,000.00-£33,000.00 per year (dependant on experience)

**Experience**:

- Property management: 1 year (preferred)
- Facilities management: 2 years (preferred)

**Salary**: Up to £33,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • London, United Kingdom Optim Facilities Full time

    **Overview**: Established in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the...


  • London, United Kingdom Optim Facilities Full time

    **Overview**: Established in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the...


  • London, United Kingdom Optim Facilities Full time

    **Overview**: Established in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the...


  • London, United Kingdom Catch 22 Full time

    **Facilities Co-ordinator, West Hampstead (NW6), c £35k plus full package** A well-known, privately owned, financing and property group with corporate offices in north London, is recruiting a Facilities Co-ordinator. This is a varied and hands on facilities role that includes day to day oversight of the buildings and FM services such as FM helpdesk,...


  • London, United Kingdom Bellrock Property and Facilities Management Full time

    Facilities Co-ordinatorAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the...


  • London, United Kingdom Bellrock Property and Facilities Management Full time

    Facilities Co-ordinatorAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the...

  • Helpdesk Co-ordinator

    5 months ago


    London, United Kingdom Braundton Consulting Limited (Recruitment) Full time

    **Helpdesk Co-ordinator** **Monday - Friday, 8am-5pm** **London - Full Time Office Based** **£30k - £32k** **Our client is looking for a helpdesk co-ordinator to join their amazing team in London!** **The Helpdesk Coordinator plays a crucial role in managing and coordinating the activities of the companies helpdesk. The primary responsibility is to...

  • Fm Co-ordinator

    5 months ago


    London, United Kingdom Equans Full time

    FM Co-ordinator - Helpdesk **Offer ID**: - 56749**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure...


  • London, Greater London, United Kingdom Publicis Groupe UK Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Facilities and Helpdesk Co-ordinator to join our team at Publicis Groupe UK. The successful candidate will be responsible for managing and maintaining our helpdesk services, ensuring timely delivery of requests and maintaining Service Now for Facilities/Property.Key ResponsibilitiesManage and...


  • London, United Kingdom Essential Employment Full time

    **Facilities Management Helpdesk & Asset Lead needed in South East London Paying £20.85 per hr ref 1179512** **Full time hours on a temporary basis** - Responsible for leading on the Facilities Management based helpdesk and asset management system - Lead on all helpdesk related matters and to be the prime contact for technical assistance for help desk...


  • London, United Kingdom Farrer & co Full time

    Farrer & Co is synonymous with the highest quality legal advice and service. We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From our offices in London we work with trusted professionals around the world to deliver a seamless international...


  • London, United Kingdom HAYS Full time

    Facilities Helpdesk Admin! Your new companyOur Client was created in 1964. They are a higher education institute who are looking for a Facilities Helpdesk Admin to join their facilities team on a permanent basis.Your new roleAs a Helpdesk Admin you will be assigned a variety of tasks. You will be Responsible for the day to day co-ordination of the estates...


  • London, United Kingdom Farrer & Co Full time

    Term: Permanent Reports to: Facilities Manager Team: Executive Office The Firm Farrer & Co is synonymous with the highest quality legal advice and service. We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From our offices in London we work...


  • London, United Kingdom Atalian Servest Full time

    **Job Reference: GRP/LG/04-08/932** **Job Title: Facilities Co-ordinator and Receptionist** **Location: Site Based** **Site Address: Shaftesbury Ave** **Postcode: WC2H 8JR** **Pay Rate: £12.00 - £12.29** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:30 - 17:30 - 45 hours per week** **Business...


  • London, United Kingdom HAYS Full time

    Facilities Co-Ordinator Immediate Start Your new companyOur client are a leading investment and asset management firm operating on a global scale. They operate out of an impressive corporate office in central London, and are hiring a Workplace/Facilities Services Assistant to join their high-performing workplace services team on a permanent basis.Your new...


  • London, United Kingdom RICS Full time

    **Vacancy Name **Facilities Co-Ordinator (internally known as Workplace Coordinator) **Country **United Kingdom **Office Location **London **Job Purpose** Run the day-to-day site activities which include co-ordinating the following services: post, cleaning, security, health and safety, inducting new starters, M&E contractors and front of house...


  • London, United Kingdom RICS Full time

    **Vacancy Name **Facilities Co-Ordinator (internally known as Workplace Coordinator) **Country **United Kingdom **Office Location **London **Job Purpose** Run the day-to-day site activities which include co-ordinating the following services: post, cleaning, security, health and safety, inducting new starters, M&E contractors and front of house...


  • London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced Facilities Management Helpdesk & Asset Lead to join their team based in the South East London area. **JOB DETAILS** - PAY RATE: £30.26 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: South East London **JOB...


  • London, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced Facilities Management Helpdesk & Asset Lead to join their team based in the South East area. **JOB DETAILS** - PAY RATE: £30.26 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: South East London **JOB...


  • London, United Kingdom Capstone Facilities Services Ltd Full time

    We are looking for a Facilities & Helpdesk Administrator to join our team at Capstone. Our working environment is fast paced, with each day bringing new challenges. Therefore, strong organisational skills are essential to succeed. This role will be centred around the Maintenance side of our business, and you will be offering support to our Engineering...