Helpdesk Co-ordinator

6 months ago

London, United Kingdom Braundton Consulting Limited (Recruitment) Full time

**Helpdesk Co-ordinator**
**Monday - Friday, 8am-5pm**
**London - Full Time Office Based**
**£30k - £32k**

**Our client is looking for a helpdesk co-ordinator to join their amazing team in London**

**The Helpdesk Coordinator plays a crucial role in managing and coordinating the activities of the companies helpdesk. The primary responsibility is to ensure efficient and effective resolution of customer issues and inquiries. The role will consist of liaising with clients and coordinating works to subcontractors of the business.**

**Duties will include but not limited to**:

- Work to an agreed business strategy - given to you and reviewed together with senior management
- Resource allocation -directed to outsourced teams
- Stakeholder communication - being able to attend regular meetings and generate any reporting available from the implemented systems
- Performance reporting and metrics
- Risk Management

System management
- Clik; PPM regime’s, contract specifics, job distribution and allocation of all client works.
- Client specific systems can include but not be limited to Elogbooks
- One Drive

Client Management
- Communicating with a client - understanding the client needs and expectations, the helpdesk coordinator will be the primary contact for clients when addressing enquiries, providing regular updates on job statuses.
- Following a step by step guide set in place by on how to update on job progression, updates and monthly reporting to dedicated clients.

Contract Management
- Mobilisation of a new client or contract - will include an agreed period of time to have captured key issues like compliance, resourcing, finance for which a process and guide is in place that needs to be followed.
- Sub-contractor management - Scope agreed between all parties - contract set up on click - regularities as per PPM’s and date schedule to issue out financing - overlooking each process - managing monthly KPI’s
- Managing monthly KPI’s
- Delivering at a fast and efficient turn-around time all client or business requirements working either within the demand timelines of the client, or the agreed SLA’s
- Requesting and providing estimates to clients

**Experience and qualifications required**:

- Proven experience in a coordination or support role, preferably in an account management or client-facing capacity.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication and interpersonal skills.
- Detail-oriented and committed to delivering high-quality results.
- Proficiency in Microsoft office suite
- **Braundton Consulting is a recruitment agency, working on behalf of a client **_

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

Work Location: In person

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