Facilities Helpdesk Administrator

2 weeks ago


London, United Kingdom Pareto Facilities Management Full time

Facilities Helpdesk Administrator

Salary: £24,000

Location: Remote

Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis.

Responsibilities to include but not limited to:

  • Monitoring the Facilities Helpdesk email and logging jobs;
  • Actively monitoring open jobs including chasing engineers for updates and allocating jobs to engineers;
  • Raising purchasing orders for engineers and other team members as required;
  • Allocating PPM tasks to engineers;
  • Scanning compliance documentation (in-house and sub-contractor);
  • Reviewing documentation and raising any issues to either the Technical Site Managers or Contractor Compliance Manager;
  • Monitoring up and coming inspections and co-ordinating dates with sub-contractors and Technical site Managers;
  • Following up with sub-contractors paperwork/certificates in relation to completed inspections;
  • Raising remedial actions following inspections;
  • Assisting the Technical site Managers with the raising of quotes as required;
  • Logging monthly overtime for approval by the Account Director;
  • Assessing completeness and appropriateness of sub-contractor RAMS
  • Supervising sub-contractors ensuring all H&S rules are adhered to
  • Completing spot audits on sub-contractors to ensure they are working with site rules
  • Completing spot audits on the Pareto engineers to ensure they are working to site rules
  • Completing regular audits on Pareto engineer risk assessments for completeness
  • Monitoring and ensuring engineer training records are up to date

Key Requirements:

  • Previous administrative experience desirable
  • Previous helpdesk experience is desirable
  • Previous experience overseeing contractors required
  • Demonstrate strong administration skills
  • Strong IT skills including Microsoft Office
  • Excellent telephone and email manner, with solid communication and interpersonal skills
  • Attention to detail




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