Helpdesk Engineer

4 weeks ago


London, United Kingdom In Technology Group Limited Full time

Role: Helpdesk Engineer Sector: BankingLocation: Central LondonSalary: £45,000 to £55,000

Based out of central London, one of my clients in the Finance and Banking sector are on the hunt for a new Helpdesk Engineer to join their rapidly growing team

The role will consist of company-wide BAU support with involvement in some of the very exciting projects currently in the works.

Benefits:

  • Generous starting salary
  • Hybrid working
  • Company Pension
  • Great Holiday package
  • Training
  • Many more

Key responsibilities:

  • Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system.
  • Manage new user onboarding, including setup on all systems.
  • Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions.
  • Support Windows platforms, Active Directory, and Office 365 administration.
  • Create and maintain computer images for Windows 10 and laptops.
  • Manage the telephony system.
  • Set up and configure all company mobiles using the MDM.
  • Assist with video conferencing requirements.
  • Liaise with vendors to resolve service/application issues.
  • Coordinate with IT suppliers for the purchasing of all IT equipment.
  • Manage IT inventory and asset management.
  • Maintain the Bank's intranet site and external website.
  • Support desktop hardware, software, and applications, with travel to branches as needed.
  • Collaborate with Head Office to troubleshoot issues reported by users for systems hosted with other branches.
  • Ensure change control procedures are followed.
  • Update and monitor all Manage Engine services (Helpdesk, MDM, AD Manager, etc.).
  • Monitor the DSX server and Policy Hub, addressing any issues with this service.
  • Visit branches as needed and facilitate office moves and relocations when required.
  • Provide support for all bank-related Windows-based services and applications.
  • Participate in IT projects, including the annual disaster recovery test.
  • Perform first-level network administration tasks such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting

Qualifications & Experience

  • Computer related degree or equivalent industry experience
  • Minimum 4 years working in a similar role
  • Microsoft certifications are a bonus
  • O365 / Exchange Experience is a must

Desired experience:

  • Experience in financial services/ banking is desirable
  • Experience in managing Microsoft Active Directory infrastructure
  • IT Security experience / knowledge
  • Excellent written and verbal communication skills

This role is being actively interviewed for. If this is of interest please apply to be immediately considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.


  • Helpdesk

    2 months ago


    London, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from RG Resourcing Group, if you are interested in below job profile kindly send your updated resume and let me know your best time to contact you. **Title -** Helpdesk/ Administrator **Start Date -** Immediate **Hours -** 08:00 AM to 05:00 PM **Location-** London **Payrate**:...

  • Helpdesk Operator

    2 months ago


    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation based in Tooting to recruit a Helpdesk Coordinator on a temporary contract. The Facilities Helpdesk Coordinator will be responsible for the administrator of the Helpdesk System and reports directly to the Helpdesk Manager. The post holder will possess excellent communication skills as they must be...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Helpdesk Administrator** **London, NW4** **£28,500 + Pension** This role would suit a capable and organised Helpdesk Administratorwith lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken. **Some of your duties will include**: - Managing a busy helpdesk and handing...

  • Helpdesk Coordinator

    2 months ago


    London, United Kingdom Fawkes & Reece Full time

    **Location**: City of London **Salary**: £14.00- £14.40 per Hour **Contract**: Long Term Contract **Type**: Full Time **Reference**: sqassx_1699370305 **Posted**: November 7, 2023 Helpdesk administrator - Central London Start ASAP Fully office based Temporary - 1 month contract Salary upto £14.42 p/h PAYE 8-5pm I am currently working with a large...


  • London, United Kingdom paretofm Full time

    **Helpdesk Administrator** **Salary**: £28,000 **Location**: Central London - SW1A Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis to be based in Central London. **Responsibilities to include but not limited to**: - Actively monitoring open jobs including chasing engineers for updates and allocating jobs to...

  • Helpdesk

    4 weeks ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - FM Provider - Piccadilly, London - £16 per hour  CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Hours of Work / Details:Monday to Friday 8:00am to 17:00pm Office...

  • Helpdesk

    2 weeks ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - FM Provider - Piccadilly, London - £16 per hour  CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Hours of Work / Details:Monday to Friday 8:00am to 17:00pm Office...

  • Helpdesk Administrator

    2 months ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in NW10 London. The successful...


  • London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in NW10 London. The successful...


  • London, United Kingdom Omni RMS Full time

    **Helpdesk Administrator** **Permanent, Full Time** **Salary: £28,000 - £30,000** **Location: Baker Street, London. NW1 5RS (office based Mon-Fri)** We are recruiting for an experienced Helpdesk Administrator to join our facilities helpdesk on the Transport for London hard FM contract. They will log and create new job orders, assign them to the...

  • Helpdesk Assistant

    5 days ago


    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Helpdesk Assistant** **London, NW2** **£27,500 + Pension** We have worked with this organisation for many years and can vouch for their successful and excellent reputation, a keen and enthusiastic Helpdesk Assistant would really fit in here! **Some of your duties will include**: - Establishing nature of customer enquiry, assisting where possible and...

  • Helpdesk Operator

    5 days ago


    London, United Kingdom Ealing Council Full time

    Job description **Hours 35 hours per week within shift rota, covering Monday to Friday 8am - 5pm.** Ealing Property Services delivers comprehensive facilities services to a portfolio of around 130 buildings across London Borough of Ealing. Services include building maintenance, security, and cleaning. The Property Services Helpdesk provides front line...

  • IT Helpdesk Analyst

    2 months ago


    London, United Kingdom In Technology Group Limited Full time

    **Role**: IT Helpdesk Analyst **Location**: West London, SW1E 5ND **Salary**: £33,000 + Training A leading London based business is looking to grow their IT department and are searching for someone to come onboard and join the company as a IT Helpdesk Analyst. The duties of the role would include general IT support for staff internally using a varietyof...

  • IT Helpdesk Analyst

    3 days ago


    London, United Kingdom In Technology Group Limited Full time

    **Role**: IT Helpdesk Analyst **Location**: West London, SW1E 5ND **Salary**: £33,000 + Training A leading London based business is looking to grow their IT department and are searching for someone to come onboard and join the company as a IT Helpdesk Analyst. The duties of the role would include general IT support for staff internally using a varietyof...

  • Helpdesk

    3 weeks ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    £30,000 per year Full time, on site, Tottenham based Shifts: 08:00 - 16:00,09:00 - 17:00,10:00 - 18:00 **Your new company** The largest further education provider in London, and the third largest in the UK. **Your new role/What you'll need to succeed**As a Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who...


  • London, United Kingdom ERP Full time

    **Helpdesk Administrator** **Wimbledon** **£34,000** A fantastic opportunity for Helpdesk Administrator to join a fast-paced reactive services company based in Southwest London. The ideal Helpdesk Administrator will enthusiastic and well-motivated. **Responsibilities** - Upsell our services to new and existing customers - keep accurate records of...

  • Helpdesk Operative

    3 weeks ago


    London, United Kingdom McLaren Resourcing Full time

    1 Helpdesk Operative required to work on nights from 19:00 to 07:00 in a 4 on 4 off rotation paying £13 per hour as umbrella starting prior to a successful interview. Key duties and accountabilities include: - First point of contact for incoming telephone calls. - Ensure compliance with statutory and company procedures across all functions. - High...


  • London, United Kingdom CBRE Full time

    **Helpdesk Administrator** **Job ID** - 165436**Posted** - 28-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** London - England - United Kingdom of Great Britain and Northern Ireland **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most...


  • London, United Kingdom CBRE Full time

    Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Helpdesk Administrator

    2 months ago


    London, United Kingdom TNA Building Services Ltd Full time

    **Job Title: Helpdesk Administrator** **Location: London, United Kingdom** **Employment Type: Full-Time** **Responsibilities**: - **Customer Interaction**: - Address customer queries and service requests efficiently. - **Job Scheduling**: - Coordinate and schedule maintenance jobs. - Utilize scheduling software for optimal job allocation. -...