Facilities Helpdesk Administrator

2 months ago

London, United Kingdom BD Trading Partnership Full time

Job Advert

**Facilities Helpdesk Administrator**

**What we are looking for**:
**About Us**:
BD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.

**Duties**:
Your duties involve receiving and prioritising repairs and maintenance requests from various stakeholders. You'll accurately enter work orders into the facilities management system (Accuserv), assessing their urgency and nature to determine appropriate response times. Coordinating with both internal maintenance staff and external service providers, you'll schedule and dispatch technicians to address maintenance issues promptly. Communication with requesters, providing updates on the status of their requests and estimated resolution timeframes, is crucial. Additionally, you'll maintain detailed records of all maintenance activities, monitor progress, and follow up on outstanding tasks. Collaborating with other departments, you'll assist in developing preventive maintenance plans and identify opportunities for process improvements. Ensuring compliance with safety regulations and providing administrative support to the facilities management team are also part of your responsibilities.

**Qualifications & Experience**:

- Experience of providing general clerical and administrative support to a team working to strict deadlines.
- Experience acting as a central point of contact in receiving and handling help desk enquiries.
- Excellent written and verbal communication skills and ability to articulate clearly.
- IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams.
- Able to record information accurately.
- Good organisational skills with ability to effectively prioritise work.
- Can demonstrate an understanding of confidentiality and Data Protection.
- Ability to use databases and spreadsheets and use for monitoring purposes.
- Strong attention to detail and proactive problem-solving skills.
- Ability to work well with others.
- A proactive and friendly approach.
- Great team working skills but also able to use initiative and work independently.

**Working Arrangements**:

- Full-time (36 hours per week), Monday to Friday.
- Hybrid role: 3 days per week in the office with 2 days working from home.
- Location: Dagenham East.

**Benefits**:
In addition to an attractive salary, our benefits package includes:
❤ Heart Hub rewards, perks & benefits platform

❤ Private Medical Insurance

❤ Group Life Assurance

❤ Competitive Salaries

❤ Pension Scheme

❤ Paid Holidays from 21-26 days

❤ Family Friendly Policies making work-life balance achievable

❤ Health & wellbeing support including an Employee Assistance Programme (EAP)

❤ Career development and training

❤ Great offices & local amenities including our Lab Café

❤ A GREAT TEAM

**To Apply**:

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