Helpdesk Manager

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom paretofm Full time

Contract HelpdeskManager

Location:Site based with flexibility

Salary: 35kDOE

Hours: 40 hoursa week

Role Type:Permanent

Pareto are currently looking for anContract Helpdesk Manager to join us on a full timebasis.

Responsibilities to includebut not limitedto:

  • Implementing andmanaging the eLogs CAFM system across a high profile IntegratedFacilities Management account
  • Implement and managingthe contract specific helpdeskprocesses
  • Implement andmanaging the contract financial reporting processes
  • Line management of theHelpdesk Team including objective setting performance managementand development
  • Workalongside the Contract Manager in developing the ongoing strategyto ensure best fit alongside Paretosgrowth
  • Monitoring theFacilities Helpdesk emailinboxes.
  • Inputting andtracking jobs into eLogs asrequired.
  • Take a cradle tograve approach in the ownership of Helpdesk services including;actively monitoring open jobs and chasing engineers and cleaningsupervisors for updates whererequired.
  • Raisingpurchasing orders asrequired.
  • Assisting withthe allocation of PPM tasks to the relevantresource.
  • Supporting theTeam in reviewing documentation and supporting with any issueraising.
  • Dealing withescalations with subcontractors paperwork/certificatenonsubmission.
  • Supportreview of subcontractorRAMS.
  • Cover team absenceand annual leave whererequired.

KeyRequirements:

  • Previousexperience of eLogs/eLogbooksrequired
  • Previousadministrative experiencerequired
  • Previous FMHelpdesk/Operations experience isrequired
  • Previousexperience overseeing contractorsrequired
  • Demonstratestrong administrationskills
  • Strong IT skillsincluding MicrosoftOffice
  • Excellent telephoneand email manner with solid communication and interpersonalskills
  • Excellent attentionto detail


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