Junior Helpdesk

3 weeks ago

London, United Kingdom Tiger Recruitment Ltd Full time

I am looking for a junior helpdesk engineer for my client who is an international investment banking organisation with 22 offices globally with over 700 users. This position is based in London.

**Main purpose and scope of the job**
The Junior Helpdesk Engineer position offers an excellent opportunity to work in a demanding and dynamic IT environment. As a Junior Helpdesk Engineer, you will be given the opportunity to hone your PC hardware and software troubleshooting skills while gaining experience with advanced technical challenges of a multi-office international network. The Junior Helpdesk Engineer will assist as the help desk for all international employees and provide day-to-day support of all end-user systems including Windows-based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/Android/etc), and a variety of other software and business systems.

**The role will involve**:

- 1st call help desk support for approximately 700 employees across multiple offices
- Troubleshoot and repair hardware and software
- Configure and deploy new hardware and software
- Support and maintain conferencing and AV technology
- Interface with technical support from vendors and suppliers
- Management of relationships with IT related vendors
- Provide support to IT management
- Helpdesk Engineer may be on call after hours as needed

Skills, experience and requirements
- Preferred a degree (2:2 or higher) from a recognized European university;
- Proficient in English, both written and verbal; Proficiency in other European languages is a plus;
**Key behaviours and competencies**
- Strong writing and verbal communication skills
- Must demonstrate a strong interest in Tech and have good troubleshooting skills
- Be team-oriented and possess strong integrity and professionalism;
- Strong technical aptitude; and
- Strong communication skills.
- We know that employing a diverse team and valuing the unique perspectives of our people allows us to better understand and serve the needs of our clients. They are committed to creating a diverse environment and are proud to be an equal opportunity employer._

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 25% (preferred)

Work Location: One location

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