Junior IT Support

1 month ago

London, United Kingdom Onroute Full time

Location: Canary Wharf London (not remote)

Competitive Salary, please provide your salary expectation in your application.

Must have all visa’s and permissions to work in UK.

No Agencies.

Onroute is the leading SaaS platform for managing installations of low carbon technologies, like EV chargers, solar panels, heat pumps, and in-home batteries.

Needed: a Junior Helpdesk Agent with a passion for solving problems and providing excellent customer service. You'll help users to get unblocked towards achieving their goal and help Onroute build a Knowledge Base they can use.

As the first line of contact for customers day-to-day you will get a lot of exposure to customers and get a deep understanding of their problems. This is a great role to grow into other areas.

Working closely with the Product, and Sales teams you will be reporting to the Technical Support Manager.

Who are you?

You're someone with a passion for giving high quality customer service.

You have at least 1 year of experience in a customer facing role. Office experience is preferred.

Your strengths include good written and verbal communication. You enjoy problem solving and are resilient in searching for a solution. You're tech savvy and ideally familiar with support ticket systems.

You have a proactive attitude, desire to learn new skills and improve processes.

What will you do?

First line ticket response

• Timely first line support to the company's customers (via phone, e-mails and live chat)

• Effectively work on multiple tickets simultaneously

• Ability to prioritise effectively, considering multiple inputs

• Diagnose issues with root cause analysis

• Liaise with the technical team to get issues resolved

• Provide high quality technical instruction and guidance

• Provide regular updates on progress to customers

• Happy to work on tasks independently or to collaborate with others

Analysis & Impact

• Identify ways to optimise the ticket process: Response times, quality of responses etc.

• Feedback any trends and patterns for improvement

• Write how-to articles and internal troubleshooting guidelines

Requirements

The primary requirement is at least 1 years experience in a similar role. This is non-negotiable. Candidates without this experience will be disqualified without notification.

If you don't yet have all these skills yet - Onroute can help you develop them - so please do apply

  • Great communicator - Strong written and verbal communication skills. Ability to construct an email that clearly explains complex problems
  • Empathetic and customer focused - Be passionate about providing solutions to customers problems so that they can achieve success about the platform
  • Tech savvy - Be familiar with ticketing systems, or be tech savvy enough to pick them up quickly
  • Process driven - Keen to implement learnings to improve process
  • Prioritisation and multi-tasking - Perform well under pressure

The key deliverables

  • These are how success will be measured in the first few months. If these projects excite you- please apply
  • Deliver a first-class customer experience as measured by CSAT (Customer Satisfaction) scores
  • Deliver timely responses to tickets as measured by response times/SLAs
  • Collaborate effectively to solve product problems in advance of being reported

Benefits

  • Pension Plans
  • Training & Development

  • Junior Software Support

    4 weeks ago

    London, United Kingdom McGregor Boyall Full time

    JR009911_1692169371 Posted: 16/08/2023 - £30000 - £40000 per annum - City of London, London - Permanent **Junior Software Support Engineer** **Hybrid working - Cental London** This role sits with an independent investment management firm who are looking for a junior developer to join their team. The role will initially be working in support with the aim...

  • Application Support Analyst

    2 weeks ago

    London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst Location: London, UK We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. We are currently seeking a Junior Application Support Analyst to join our client's team in London. Providing support and maintenance for software and...

  • Application Support Analyst

    7 days ago

    London, United Kingdom IT Talent Full time

    Job Description Job Title: Junior Application Support Analyst We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. We are currently seeking a Junior Application Support Analyst to join our client's team in London. Providing support and maintenance for software and hardware,...

  • Junior Executive Support

    4 days ago

    London, United Kingdom Akton Recruitment Full time

    Junior Executive Support Sutton £21/hr Start date: ASAP Duration: 12 months AKTON Recruitment is working closely with the local authorities and we are looking for a Junior Executive Support in the Sutton area. 3 - 6 months contract. We are looking for a junior executive assistant to support the Chief Executive of the London Borough of Sutton. ...

  • Application Support Analyst

    2 weeks ago

    London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents...

  • Application Support Analyst

    2 weeks ago

    London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...

  • Application Support Analyst

    2 weeks ago

    London, United Kingdom IT Talent Full time

    Job DescriptionJob Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an...

  • Application Support Analyst

    7 days ago

    London, United Kingdom IT Talent Full time

    Job Description Job Title: Junior Application Support Analyst Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently seeking a Junior Application Support Analyst to join our client's team in London....

  • Application Support Analyst

    2 weeks ago

    London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support AnalystApply (by clicking the relevant button) after checking through all the related job information below.Location: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior...

  • Application Support Analyst

    6 days ago

    London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support AnalystApply (by clicking the relevant button) after checking through all the related job information below.Location: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior...

  • Junior IT Support Engineer {Education}

    7 days ago

    London, United Kingdom Crone Corkill Full time

    Job Description Junior IT Support Engineer £Full time - Central London - Office based 5 days per week Is this the Junior IT Support Engineer role for you? Crone Corkill are partnering with a longstanding, global client who are well recognised within their industry as they look to onboard a Junior IT Support Engineer. Working as part of a small team, your...

  • Application Support Analyst

    2 days ago

    City of London, Greater London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. We are currently seeking a Junior Application Support Analyst to join our client's team in London. Providing support and maintenance for software and hardware, primarily through...

  • Application Support Analyst

    3 days ago

    City of London, Greater London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. We are currently seeking a Junior Application Support Analyst to join our client's team in London. Providing support and maintenance for software and hardware, primarily through...

  • Application Support Analyst

    2 days ago

    City of London, Greater London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst Apply (by clicking the relevant button) after checking through all the related job information below. Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently...

  • Application Support Analyst

    3 days ago

    City of London, Greater London, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst Apply (by clicking the relevant button) after checking through all the related job information below. Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently...

  • Application Support Analyst

    2 weeks ago

    London Area, United Kingdom IT Talent Full time

    Job Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...

  • Application Support Analyst

    2 weeks ago

    London Area, United Kingdom IT Talent Full time

    Job Title: Junior Application Support Analyst Location: London, UK Company Profile: We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences. Job Summary: We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an...

  • Application Support Analyst

    2 weeks ago

    London Area, United Kingdom IT Talent Full time

    Job Title: Junior Application Support AnalystLocation: London, UKCompany Profile:We are partnering with a dynamic company based in London, specializing in technology solutions aimed at enhancing user experiences.Job Summary:We are currently seeking a Junior Application Support Analyst to join our client's team in London. This role presents an excellent...

  • Product Support Engineer

    5 days ago

    London, United Kingdom Understanding Recruitment Full time

    Junior IT Engineer An exciting opportunity for two Junior IT Engineers has arisen to join a fast growing and diversely skilled team within an established Estate Agency within London. With a great opportunity to work closely with a software development team with the potential to move in to a developer role. As the Junior IT Engineer you will work closely with...

  • Junior Executive Support

    2 days ago

    London, United Kingdom Service Care Solutions Full time

    Job Title: Junior Executive Support Officer Location: Sutton, SM1 - hybrid working Contract Type: Temp for 12 motnhs Weekly Hours: Full time Start Date: ASAP Our client are looking for an experienced PA/Executive support individual to join their team as a Junior Executive Support Officer. Reporting to the Executive Support Lead, you will be responsible...