Help Desk Support

1 month ago

London, United Kingdom 10Talent Full time

**Helpdesk Engineer - (Strong Linux Experience)**

**Salary: £24-30k + Excellent Benefits**

NB: Although this is a Junior role, you MUST have strong Linux experience. You must also be comfortable working a shift rota.

This vacancy provides a great opportunity for a recent graduate or somebody with industry experience to work in a high paced technological environment.

The role is a remote one, so you will be required to work from home the majority of the time, however office cover in London is required as per the support team rota.

The right individual must be prepared to work varied shift patterns providing 24/7 coverage 7 days a week. Some weekend working and Bank Holiday cover is required and participation in an out of hours on call rota is expected.

**Responsibilities**:

- Troubleshoot, Replicate and Escalate partner issues using SalesForce helpdesk system.
- Monitor system performance and status using Zabbix and other tools taking early actions when required to ensure maximum uptime for all services.
- Knowledge of Bash scripting used for automating tasks etc.
- Maintain and manage SQL databases running on Linux operating systems.
- Provide end user support for all Windows OS’s, CentOS, Ubuntu, Mac and Google Apps.
- Efficiently deal with incidents following company processes for escalation, resolution and notification.
- Manage servers in a Nutanix based Private Cloud environment, Google Cloud and AWS platforms.
- Manage and configure NGINX based web servers.

Desirable:
Experience in Jenkins, Ansible, GIT

NB: You must have Strong Linux and Communication skills.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: TT0909

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