Helpdesk / Contract Support

2 weeks ago


London, United Kingdom Fawkes & Reece Full time

**Location**: City of London
**Salary**: £28K- £32K per Year
**Contract**: Permanent
**Type**: Full Time

**Reference**: HF-HD_1688055262
**Posted**: June 29, 2023

Helpdesk Administrator
Based in Central London
£28-32k

**The main purposes of the Helpdesk / Contract Support role are**:

- Management of the Reactive and Planned work tasks via the Helpdesk System
- Allocation of tasks to engineers, driving efficiencies in how the tasks are issued and closed and the ensuring the level of information contained in each task is informative, useful and well-structured in accordance with contracted objectives.
- Proactive updates of the system in line with SLAs & KPIs
- Proactive liaison with Engineering Team and Specialist Supply Chain Partners
- To provide a comprehensive and flexible contract administration service to the contract team
- Maintain concise records of all transactions, finance and contract reporting requirements
- Liaise with client representative when required

**Accountabilities**:

- Accountable to Lead Contract Support
- The post holder does not have any directly reporting staff
- This post carries no direct budgetary responsibility
- The post holds responsibility to lead or support the monthly contract review pack report and Client monthly report, gathering and collating information as required

**Key Responsibilities**:

- To proactively lead the Helpdesk service deliverables of the contract.
- To assist with the control of all financial and commercial aspects of contracts.
- To assist in the production of supporting financial information.
- To maintain and update both manual and computer records.
- To prepare and issue predefined reports, which form part of the contract and customer requirement.
- To administer quality management system documentation and ensure compliance.
- Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records.
- To undertake general office duties relating to the contract including:

- Correspondence and filing
- Minutes of meetings
- Preparation of reports and documentation
- Updating of electronic records
- Material ordering and administration
- Subcontractor's administration
- Raising purchase orders and ensuring that purchase orders are updated when changes required.
- Production of valuations and presentation of results
- Contract renewal documentation
- Production of short range plan information
- Quote logging and processing
- Collating timesheets from engineers, chasing and checking quality of data
- Contract set-up (PPM / System support)
- Application billing preparation
- Contract escalation process
- To undertake the training of staff as and when required
- To enable full auditable trails with for example but not limited to Invoices, timesheets, material orders and goods received notes
- To be responsible for the commercial support on the contract through to final account
- Manage, allocate and close reactive and PPM tasks to engineers using e-logs system
- Support the other contract supports when required which could potentially require working at other locations

**Skills and qualifications**:

- A demonstrable understanding of the Helpdesk and finance.
- An understanding of maintenance and reactive works planning.
- Strong analytical and decision-making skills.
- Experience of Customer facing roles (residential properties experience desirable).
- Positive and proactive approach.
- Ability to create and maintain positive relationships with all key stakeholders.
- Effective time management of numeracy, report collation and distribution, data analysis.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Able to challenge the status quo and suggest new ways of doing things to improve performance and practices.
- Strong organisation and communication ability.
- To be an integral part of the team.

Must have E-Logs Experience



  • London, United Kingdom Resourcing Group Full time

    Hi, Title - Contract Support / Helpdesk Start date - 04/03/2024 Timings - 8am - 5pm Pay Rate - £15.39PH PAYE Location - Science Museum, South Kensington... SW7 **Job Description**: - Maternity Cover, Previous experience ideal This role will form part of the NHS Trusts, Cambridge Team who provide first line support for all reactive calls reported by...


  • London, United Kingdom CBRE Full time

    Posted- 20-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Company ProfileCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...


  • London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in NW10 London. The successful...

  • Helpdesk Coordinator

    4 weeks ago


    London, United Kingdom Omni RMS Full time

    **Helpdesk Administrator** **Permanent, Full Time** **Salary: £28,000 - £30,000** **Location: Baker Street, London. NW1 5RS (office based Mon-Fri)** We are recruiting for an experienced Helpdesk Administrator to join our facilities helpdesk on the Transport for London hard FM contract. They will log and create new job orders, assign them to the...

  • Helpdesk Manager

    3 weeks ago


    London, United Kingdom paretofm Full time

    Contract HelpdeskManagerLocation:Site based with flexibilitySalary: 35kDOEHours: 40 hoursa weekRole Type:PermanentPareto are currently looking for anContract Helpdesk Manager to join us on a full timebasis.Responsibilities to includebut not limitedto:Implementing andmanaging the eLogs CAFM system across a high profile IntegratedFacilities Management...


  • London, United Kingdom Fawkes and Reece Full time

    Contract support admin based in london SE10 perm role part time - 3 days a week a construction company is seeking a contract support admin in london asap!! The role involves all aspects of Contract support and some help desk duties. duties include but arent limited to: recieve and return phone calls in support of facilities function check and maintain...

  • Helpdesk Admin

    3 weeks ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - City of London - £30k per annum CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Hours of Work / Details:Monday to Friday 8:00am to 17:00pm Hybrid role Key...


  • London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - Cannon Street, London - £35k per annum CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Details:Monday to Friday 8:00am to 17:00pm Hybrid role Key...

  • Helpdesk Operator

    4 weeks ago


    London, United Kingdom Ealing Council Full time

    Job description **Hours 35 hours per week within shift rota, covering Monday to Friday 8am - 5pm.** Ealing Property Services delivers comprehensive facilities services to a portfolio of around 130 buildings across London Borough of Ealing. Services include building maintenance, security, and cleaning. The Property Services Helpdesk provides front line...


  • London, United Kingdom Red Commerce Full time

    ** **RED - Helpdesk and Administration - SC Clearance - Opportunity to work in USA** ** This role requires you to **relocate **to **Norfolk, Virginia, USA**. At present, one of our International Customers at RED is in the search of a **Helpdesk and Administration** for an **on-site 4 years project** in Virginia, USA. Here are some details: Project...


  • London, United Kingdom Integral UK Full time

    **Contract Support Administrator - 12 Month FTC** - The concept of the position is to provide full administrative support to the on-site team, ensuring the smooth running of the office systems, combined with full co-ordination of the helpdesk system and financial assistance to the Senior Administrator. - The role also encompasses provision of administration...


  • London, United Kingdom NexusJobs Full time

    Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote...

  • IT Helpdesk Analyst

    4 weeks ago


    London, United Kingdom In Technology Group Limited Full time

    **Role**: IT Helpdesk Analyst **Location**: West London, SW1E 5ND **Salary**: £33,000 + Training A leading London based business is looking to grow their IT department and are searching for someone to come onboard and join the company as a IT Helpdesk Analyst. The duties of the role would include general IT support for staff internally using a varietyof...

  • Helpdesk Operative

    4 weeks ago


    London, United Kingdom Mitie Full time

    **Job Overview** In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce...


  • South West London, United Kingdom Fawkes & Reece Full time

    **Location**: South West London **Salary**: £16.00- £17.00 per Hour **Contract**: Long Term Contract **Type**: Full Time **Reference**: HF-SW_1708426824 **Posted**: February 20, 2024 **Helpdesk/Service Desk** **Based in South West London **Temp - Ongoing ROLE** The purpose of this role is to be responsible for providing exceptional customer service and...


  • London, Greater London, United Kingdom NexusJobs Full time

    Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote...


  • London, United Kingdom Preston Recruitment Ltd Full time

    **Helpdesk Administrator - Facilities Maintenance - Liverpool St, London** My client is a leading Facilities Management provider whose approach is based on empowering their clients, and staff. They are still rapidly growing and are excited to welcome a Helpdesk Administrator on board to one of their stand out international banking contracts in Liverpool St,...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Procurement team as a Helpdesk Officer within Guy’s and St Thomas NHS Foundation Trust (Based at Great Ormond Street Hospital). We are looking for an experienced and dynamic Administrator with a background in Procurement/Supply Chain to support the team in handling the helpdesk enquiries, queries and provide...

  • Helpdesk Assistant

    4 weeks ago


    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Helpdesk Assistant** **London, NW2** **£27,500 + Pension** We have worked with this organisation for many years and can vouch for their successful and excellent reputation, a keen and enthusiastic Helpdesk Assistant would really fit in here! **Some of your duties will include**: - Establishing nature of customer enquiry, assisting where possible and...

  • Helpdesk Assistant

    5 days ago


    London, United Kingdom Medirest Full time

    **What you'll be doing**: We're currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 42 hours per week. As a Helpdesk Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career...