Helpdesk Assistant
2 months ago
**Helpdesk Assistant**
**London, NW2**
**£27,500 + Pension**
We have worked with this organisation for many years and can vouch for their successful and excellent reputation, a keen and enthusiastic Helpdesk Assistant would really fit in here
**Some of your duties will include**:
- Establishing nature of customer enquiry, assisting where possible and escalating issue when necessary
- Developing strong working relationships with customers and understanding their maintenance requirements
- Setting up jobs to be completed by engineering team on the computer system
- Allocating jobs to team of Engineers and tracking jobs through to completion
- Logging details of all calls managed onto the computer system and recording the support provided
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