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Customer Service AdvisorNew

2 months ago

Belfast, United Kingdom GLL Full time

GLL is looking for a Customer Service Advisor at Brook Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. 

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you need: 

A can-do attitude 

A real focus on customer service. 

Passion and personality 

Knowledge of health and safety 

Be a great team player 

Good IT, literacy, numerical and communication skills 

Some experience of administration 

Cash handling 

What you’ll do: 

Being the first point of call for customers 

Answer incoming calls to the centre 

Deal with transactions including setting up direct debits and cash handling 

Dealing with membership enquiries including selling memberships to customers 

Deliver first-class customer service 

Answer customer queries 

Setting up equipment 

Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre. 

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: 

A Values driven organisation 

Learning & development to support career development 

Good Pension schemes 

Discounted gym membership for you and your partner. 

A full time permanent position – 30 hours per week

Industry leading rates of pay 

opportunity to join the GLL Society and have a say in how we are run plus associated social events 

Exclusive discounts on our villas in Portugal 

Exclusive discounts on our Ski chalets in Bulgaria 

Health assurance 

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. 

Discounts across thousands of retailers (GLL Extras) 

25% off Red Letter Days 

25% off Buy A Gift 

20% off GLL spa experience treatments and associated products. 

Ride to work scheme 

Free eye tests and discounted glasses