Clinical Support Team Leader Outpatient Booking Team
4 weeks ago
Job summary
An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team.
The post holder will have the ability to work in a faced paced environment and demonstrate exceptional leadership qualities. You will need to be highly motivated, with a strong work ethic to deliver to tight deadlines. You will have a keen eye for detail and a strong focus on supporting your team, service users and Operational Mangers.
You must have the ability to aspire and support your team and promote change in a positive effective manner. You will be essential in escalating capacity and monitoring performance.
Hours per week:
Main duties of the job
To support the Outpatient Management Team in delivering a consistent and co-ordinated approach to the operational management of outpatient services across the organisation. To ensure staff receive appropriate levels of training and supervision. To have specific responsibility for updating the relevant computerised booking systems for clinic maintain session, ensuring this function is co-ordinated and updated accurately and in a timely manner. To manage appointment capacity and monitor the timeliness of patient appointments and utilisation of cancelled appointments. To manage the booking team on a day to day basis ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team supported by standard operational procedures. To follow Trust Policies in relation to patient information, storage of case notes and tracking procedures.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
NVQ (National Vocational Qualification) Level 4 or 5 Foundation degree or equivalent
Desirable
ECDL (European Computer Driving Licence
Knowledge & Skills
Essential
Knowledge across a range of outpatient procedures and systems acquired through work based training Awareness of current NHS priorities and targets Knowledge of NHS information systems Understanding of confidentiality and the Date Protection Act 1998 Knowledge of relevant HR / Health and Safety
Experience
Essential
Previous team leader experience Experience of clinic scheduling and management of clinic changes Experience of instructing / training others Committed to developing individual staff and teams Experience managing administrative services in an NHS setting
Desirable
Possess a level of outpatient booking experience
Other Role Requirements
Essential
Please refer to the Job Description and Person Specification for further details-
Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for supporting the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services.Key...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for supporting the Outpatient Management Team in delivering a consistent and coordinated approach to the operational management of outpatient services.Key...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff to ensure the smooth operation of outpatient services.Key ResponsibilitiesSupport the Outpatient Management...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff to ensure the smooth operation of outpatient services.Key ResponsibilitiesSupport the Outpatient Management...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff to ensure the smooth operation of outpatient services.Key ResponsibilitiesSupport the Outpatient Management...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Outpatient Booking Team at East Cheshire NHS Trust. As a key member of our team, you will be responsible for leading and managing a team of administrative staff to ensure the smooth operation of outpatient services.Key ResponsibilitiesSupport the Outpatient Management...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeJob Summary An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team to support the operational management of outpatient services across the organisation. The post holder will have the ability to work in a fast-paced environment and demonstrate exceptional leadership qualities, with a strong work ethic to deliver to tight...
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Macclesfield, Cheshire East, United Kingdom East Cheshire NHS Trust Full timeJob Summary An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team to support the operational management of outpatient services across the organisation. The post holder will have the ability to work in a fast-paced environment and demonstrate exceptional leadership qualities, with a strong work ethic to deliver to tight...
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Macclesfield, United Kingdom East Cheshire NHS Trust Full timeJob overview An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team. The post holder will have the ability to work in a faced paced environment and demonstrate exceptional leadership qualities. You will need to be highly motivated, with a strong work ethic to deliver to tight deadlines. You will have a keen eye for...
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Macclesfield, United Kingdom East Cheshire NHS Trust Full timeAn exciting opportunity has arisen for a Team Leader in the Outpatients booking Team. The post holder will have the ability to work in a faced paced environment and demonstrate exceptional leadership qualities. You will need to be highly motivated, with a strong work ethic to deliver to tight deadlines. You will have a keen eye for detail and a strong focus...
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Macclesfield, United Kingdom East Cheshire NHS Trust Full timeAn exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team. The post holder will have the ability to work in a faced paced environment and demonstrate exceptional leadership qualities. You will need to be highly motivated, with a strong work ethic to deliver to tight deadlines. You will have a keen eye for detail and a strong focus...
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