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Clinical Team Leader Outpatient Booking Team
2 months ago
An exciting opportunity has arisen for a Team Leader in the Outpatients Booking Team at East Cheshire NHS Trust. We are seeking a highly motivated and experienced individual to lead our team in delivering a consistent and coordinated approach to the operational management of outpatient services.
Main Responsibilities- To support the Outpatient Management Team in delivering a high-quality service to patients and staff.
- To ensure staff receive appropriate levels of training and supervision to meet the needs of the team and the organization.
- To manage appointment capacity and monitor the timeliness of patient appointments and utilization of cancelled appointments.
- To manage the booking team on a day-to-day basis, ensuring implementation of changes to ensure a clear operational streamlined approach is delivered to the team supported by standard operational procedures.
- To follow Trust Policies in relation to patient information, storage of case notes and tracking procedures.
East Cheshire NHS Trust is a community-focused organization that values its employees and provides a supportive and inclusive work environment. We are committed to developing our staff and providing opportunities for career progression.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion and aim to create a workplace that is free from discrimination and harassment.
Person SpecificationEssential
- NVQ (National Vocational Qualification) Level 4 or 5
- Foundation degree or equivalent
Desirable
- ECDL (European Computer Driving Licence)
Knowledge & Skills
Essential
- Knowledge across a range of outpatient procedures and systems acquired through work-based training
- Awareness of current NHS priorities and targets
- Knowledge of NHS information systems
- Understanding of confidentiality and the Data Protection Act 1998
- Knowledge of relevant HR / Health and Safety
Experience
Essential
- Previous team leader experience
- Experience of clinic scheduling and management of clinic changes
- Experience of instructing / training others
- Committed to developing individual staff and teams
- Experience managing administrative services in an NHS setting
Desirable
- Possess a level of outpatient booking experience
